Customer Onboarding Specialist - WhatJobs Direct

Placements24; Randburg; Presencial; ZAR 360 000 - 520 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Health benefits

Professional development

On-site office in Randburg

Resumo da oferta

WhatJobs Direct in Randburg, Gauteng, is seeking a Customer Onboarding Specialist to guide new clients through setup, deliver training, and ensure a smooth start. This on-site role focuses on enabling clients to fully utilize our HR solutions.

You will work with sales and account teams, create user guides, track milestones, and support clients during onboarding to drive long-term success. Strong communication and organization are essential.

Qualificações

• Minimum 2 years in client onboarding, customer success, training, or similar role.
• Excellent communication, presentation and interpersonal skills.
• Strong organizational and project management abilities with attention to detail.
• Experience conducting training sessions and creating instructional materials.
• Ability to work independently and within a team; CRM familiarity is advantageous.

Responsabilidades

• Manage onboarding for new clients from sales to active use.
• Conduct in-person and virtual training sessions on platform features.
• Develop onboarding docs, user guides and tutorials.
• Collaborate with sales and account management for a consistent client experience.
• Address client questions during onboarding professionally and promptly.
• Track progress and milestones within established timelines.
• Gather feedback to improve onboarding processes.
• Provide initial support to ensure client confidence and satisfaction.
• Maintain accurate onboarding records in CRM.
• Champion the client journey for long-term success.

Conhecimentos

Onboarding experience

Customer success

Training

Communication

Organizational skills

CRM familiarity

Formação académica

High school diploma

Tertiary education

Ferramentas

CRM systems

Helpdesk software

Descrição da oferta de emprego

About the Role

Our client, WhatJobs Direct, is seeking a dedicated Customer Onboarding Specialist to join their team in Randburg, Gauteng . This vital role focuses on ensuring that new clients have a seamless and positive experience as they begin using our HR and recruitment solutions. You will be responsible for guiding clients through the setup process, providing comprehensive training, and ensuring they are well-equipped to leverage the full potential of our platforms. The ideal candidate is highly organized, possesses excellent communication skills, and has a passion for client success. This on-site position in the bustling commercial hub of Randburg allows for direct team collaboration and immediate impact.

Key Responsibilities

• Manage the entire onboarding process for new clients, ensuring a smooth transition from sales to active use.
• Conduct thorough training sessions (in-person and virtual) for clients on platform functionalities and best practices.
• Develop and maintain onboarding documentation, including user guides and tutorials.
• Collaborate with sales and account management teams to ensure a consistent client experience.
• Address client questions and concerns during the onboarding period promptly and professionally.
• Track client progress and ensure key milestones are met within established timelines.
• Gather feedback from new clients to identify areas for improvement in the onboarding process.
• Provide initial support and resources to ensure client confidence and satisfaction.
• Maintain accurate records of onboarding activities and client status in CRM.
• Champion the client's initial journey, setting the stage for long-term success.

Requirements

• Minimum of 2 years of experience in client onboarding, customer success, training, or a similar client-facing role.
• Exceptional communication, presentation, and interpersonal skills.
• Strong technical aptitude and the ability to quickly learn and explain software features.
• Proven organizational and project management skills, with attention to detail.
• Experience conducting training sessions and creating instructional materials.
• Ability to work effectively independently and as part of a collaborative team.
• Familiarity with CRM systems and helpdesk software is beneficial.
• A customer-centric approach with a proactive attitude.
• Must be based in or able to commute to Randburg, Gauteng for this full-time, on-site role.
• High school diploma or equivalent; relevant tertiary education is a plus.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work with a leading HR technology provider.
• Professional development and training opportunities.
• Collaborative and supportive office environment in Randburg .
• Exposure to innovative recruitment and HR solutions.
• Performance-based incentives and bonuses.
• Comprehensive health benefits and retirement plan options.
• Generous paid time off and company holidays.