Remote Client Onboarding Specialist - WhatJobs Direct

Placements24; Johannesburg; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Generous annual leave entitlement

Professional development opportunities

Remote-first collaboration tools

Job summary

WhatJobs Direct is seeking a remote Client Onboarding Specialist to guide new clients through setup, training, and adoption of our HR tech platforms. You’ll be the first post-sale contact, ensuring a smooth, confident start for clients from diverse regions.

This remote-first role rewards clear communication, strong organizational skills, and technical curiosity as you collaborate with Sales and Support to accelerate value and ensure long-term client success.

Qualifications

• Excellent communication, presentation, and interpersonal skills.
• Experience conducting virtual training sessions and creating instructional content.
• Highly organized with project management and time management skills.
• Able to work independently in a remote setting.

Responsibilities

• Manage end-to-end onboarding for new clients from setup to platform adoption.
• Conduct virtual training sessions for clients on How to use WhatJobs Direct platforms.
• Develop onboarding materials, guides, tutorials and best-practice documentation.
• Collaborate with Sales and Support to ensure a seamless client transition.
• Track onboarding progress and meet milestones within timelines.
• Gather client feedback to improve onboarding processes.
• Provide post-onboarding support and ensure client confidence using the platform.
• Maintain accurate records of onboarding activities and client status.

Skills

Communication

Presentation

Interpersonal skills

Remote collaboration

Training delivery

Education

High school diploma

Bachelor’s degree (advantage)

Tools

CRM systems

Helpdesk software

Job description

About the Role

Our client, WhatJobs Direct, is seeking an organized and tech-savvy Remote Client Onboarding Specialist to join their fully remote team. This role is crucial for ensuring new clients are successfully integrated with our advanced HR and recruitment platforms. You will be the first point of contact post-sale, guiding clients through the setup process, providing essential training, and ensuring they understand the full capabilities of our services. Your primary goal will be to set clients up for long-term success and satisfaction. This is a remote-first position, allowing you to work from your preferred location while collaborating with a distributed team. If you excel at client management, possess strong technical aptitude, and thrive in a home-based work environment, this opportunity is perfect for you, serving clients from the region of Klerksdorp, North West and beyond.

Key Responsibilities

• Manage the end-to-end onboarding process for new clients, from initial setup to successful platform adoption.
• Conduct engaging and informative training sessions (virtual) for clients on how to use WhatJobs Direct platforms.
• Develop and refine onboarding materials, including guides, tutorials, and best practice documentation.
• Collaborate with Sales and Support teams to ensure a seamless client transition.
• Proactively identify and address potential client challenges during the onboarding phase.
• Track onboarding progress and ensure clients meet key milestones within established timelines.
• Gather feedback from new clients to identify areas for improvement in the onboarding process.
• Provide initial post-onboarding support and ensure clients are comfortable and confident using the platform.
• Maintain accurate records of onboarding activities and client status.
• Champion the client experience from the very beginning of their journey.

Requirements

• Minimum of 2 years of experience in client onboarding, customer success, training, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong technical aptitude with the ability to quickly learn and explain software functionalities.
• Experience conducting virtual training sessions and creating instructional content.
• Highly organized with exceptional project management and time management skills.
• Ability to work independently, manage workload effectively, and meet deadlines in a remote setting.
• Familiarity with CRM systems and helpdesk software is beneficial.
• A proactive approach to problem-solving and a customer-centric mindset.
• High school diploma or equivalent required; a bachelor's degree is an advantage.
• Must have a reliable internet connection and a suitable home office environment.

Benefits

• Competitive salary commensurate with experience.
• Fully remote position with excellent work-life balance.
• Opportunity to shape the client onboarding experience for a leading HR tech company.
• Professional development and training opportunities.
• Collaborative team culture with remote-first practices.
• Generous annual leave entitlement.
• Performance-based incentives.
• Access to modern remote work tools and technologies.