Onsite Client Onboarding Specialist – Randburg HR Tech

Placements24; Randburg; On-site; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

On-site office in Randburg

Job summary

WhatJobs Direct in Randburg, Gauteng, is seeking a Customer Onboarding Specialist to guide new clients through setup, deliver training, and ensure a smooth start. This on-site role focuses on enabling clients to fully utilize our HR solutions.

You will work with sales and account teams, create user guides, track milestones, and support clients during onboarding to drive long-term success. Strong communication and organization are essential.

Qualifications

• Minimum 2 years in client onboarding, customer success, training, or similar role.
• Excellent communication, presentation and interpersonal skills.
• Strong organizational and project management abilities with attention to detail.
• Experience conducting training sessions and creating instructional materials.
• Ability to work independently and within a team; CRM familiarity is advantageous.

Responsibilities

• Manage onboarding for new clients from sales to active use.
• Conduct in-person and virtual training sessions on platform features.
• Develop onboarding docs, user guides and tutorials.
• Collaborate with sales and account management for a consistent client experience.
• Address client questions during onboarding professionally and promptly.
• Track progress and milestones within established timelines.
• Gather feedback to improve onboarding processes.
• Provide initial support to ensure client confidence and satisfaction.
• Maintain accurate onboarding records in CRM.
• Champion the client journey for long-term success.

Skills

Onboarding experience

Customer success

Training

Communication

Organizational skills

CRM familiarity

Education

High school diploma

Tertiary education

Tools

CRM systems

Helpdesk software

Job description

WhatJobs Direct in Randburg, Gauteng, is seeking a Customer Onboarding Specialist to guide new clients through setup, deliver training, and ensure a smooth start. This on-site role focuses on enabling clients to fully utilize our HR solutions.

You will work with sales and account teams, create user guides, track milestones, and support clients during onboarding to drive long-term success. Strong communication and organization are essential.