Customer Manager, Rock Drilling Tools (Mining)

Epiroc; Lydenburg; Presencial; ZAR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Customer Manager role at Epiroc in Lydenburg, SA focuses on growing market share in Rock Drilling Tools. You will manage customer relationships, forecast sales, and ensure stock replenishment while upholding company policies.

With 5+ years in drilling/mining sales and underground experience, you will lead pricing, quotations, and after-sales support, contributing to quarterly targets and regional profitability in a dynamic mining sector.

Formación

• Minimum of 5 years exposure to sales and business development in drilling/mining.
• Underground drilling experience at supervisory level.
• Tertiary qualifications in engineering and/or commerce/business administration.
• Extensive rock tools knowledge.
• Blasting ticket and shaft sinking experience.

Responsabilidades

• Maintain and grow market share and profitability for Rock Drilling Tools.
• Acquire new customers and develop existing client relationships.
• Ensure continuous customer support, follow-ups, and after-sales service.
• Support and comply with company policies and procedures.
• Forecast sales and ensure correct stock ordering and replenishment.
• Manage orders, deliveries, back orders, and related documentation.
• Reconcile warehouse stock and invoicing figures regularly.
• Monitor and report drilling efficiency statistics and market developments.
• Set and present monthly and annual sales targets.
• Apply correct pricing structures and prepare quotations for approval.
• Conduct product presentations and liaise on new products or design changes.
• Handle customer queries, claims, and product performance issues.

Conocimientos

Sales & BD

Mining industry experience

Customer support

Educación

Engineering degree

Commerce / Business Admin degree

Herramientas

Blasting ticket

Shaft sinking

Rock tools knowledge

Descripción del empleo

Customer Manager role at Epiroc in Lydenburg, SA focuses on growing market share in Rock Drilling Tools. You will manage customer relationships, forecast sales, and ensure stock replenishment while upholding company policies.

With 5+ years in drilling/mining sales and underground experience, you will lead pricing, quotations, and after-sales support, contributing to quarterly targets and regional profitability in a dynamic mining sector.