Field Service Technician

Epiroc; Middelburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Epiroc is seeking an experienced Field Service Technician to provide on-site technical support for drilling equipment, automation systems and remote-control tech. You’ll perform maintenance, troubleshooting and repairs, while building strong customer relationships and advising on performance improvements.

Ideal candidates have 4+ years in mining, know surface blasthole drills, RCS and GPS, and can travel extensively while maintaining high safety and quality standards.

Qualifications

• Minimum 4 years' experience in mining with drilling equipment maintenance and field service.
• Advanced knowledge of Surface Rotary Blasthole Drills and Pit Viper drill rigs.
• Experience troubleshooting Remote Control Systems and GPS tech.
• Strong mechanical, electrical and hydraulic diagnostic skills.

Responsibilities

• Provide on-site technical support, maintenance and repair on drilling equipment and automation systems.
• Perform scheduled services, inspections, breakdown repairs and fault finding with root cause analysis.
• Build strong customer relationships and act as a trusted advisor on equipment performance.
• Coach and support customer personnel in operation, maintenance and troubleshooting.
• Collaborate with engineering teams to provide feedback and contribute to improvements.
• Support continuous improvement projects to boost reliability and efficiency.
• Promote aftermarket products and manage spare parts inquiries and inventory.

Skills

Drilling equipment maintenance

Fault finding

Remote Control Systems

GPS systems

Mechanical diagnostics

Electrical diagnostics

Hydraulic diagnostics

Customer service

Communication

Job description

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Field Service Technician

Functional area: Service

Onsite or Remote: Onsite

Country/Region: ZA

City: Middelburg

Location:Middelburg, MP, ZA, 1050

Company name: Epiroc

Date of posting: Nov 3, 2026

Your Mission as a Field Service Technician

Are you passionate about technology, troubleshooting and helping customers maximize equipment performance?

At Epiroc, our customers rely on cutting‑edge drilling and automation solutions to keep their operations running safely and efficiently. As a Field Service Technician, you will be the technical expert on‑site, providing specialized support for Epiroc drilling equipment, automation systems and remote‑control systems. This role combines hands‑on technical work, customer engagement and continuous problem‑solving, making it ideal for someone who thrives in a dynamic mining environment and enjoys seeing the direct impact of their expertise.

What you'll do

• Provide specialized technical support, maintenance and repair services on Epiroc drilling equipment, automation technologies and Remote‑Control Systems (RCS), ensuring maximum equipment availability and performance.
• Perform scheduled services, inspections, breakdown repairs and advanced fault‑finding activities, including root cause analysis and implementation of sustainable corrective actions.
• Develop and maintain strong customer relationships by delivering professional technical support and acting as a trusted advisor on equipment performance, maintenance practices and operational improvements.
• Coach and support Epiroc personnel and customer employees in the operation, maintenance and troubleshooting of drilling equipment, automation systems and associated technologies.
• Collaborate with Product Company engineering teams by providing technical feedback, participating in testing activities and contributing to product improvements and innovation initiatives.
• Support continuous improvement projects by identifying opportunities to enhance equipment reliability, productivity, efficiency and automation performance.
• Promote Epiroc aftermarket products and services while supporting spare parts enquiries and inventory‑related activities that contribute to customer success and business growth.
• Ensure compliance with Epiroc and customer SHEQ requirements while maintaining company vehicles, tools and equipment in a safe, professional and serviceable condition.

What you'll bring

• Minimum 4 years' experience within the mining industry, with strong exposure to drilling equipment maintenance, fault‑finding and field service support.
• Advanced technical knowledge of Surface Rotary Blasthole Drills, including SmartROC, FlexiROC DM series and Pit Viper drill rigs.
• Proven experience troubleshooting and supporting Remote Control Systems (RCS), automation technologies and high‑precision GPS systems.
• Strong mechanical, electrical and hydraulic diagnostic skills, with the ability to resolve complex equipment issues in demanding operational environments.
• Excellent customer service, communication and stakeholder management skills, with the ability to build trusted relationships and provide technical guidance.
• Strong planning, organizational and computer skills, including proficiency in Microsoft Office applications and technical reporting.
• Valid driver's licence, willingness to travel extensively, and the ability to work independently while maintaining high safety and quality standards.

Who you are

• You are a hands‑on technical expert who enjoys solving complex problems.
• You take ownership and pride in delivering exceptional customer service.
• You can work independently while maintaining high professional standards.
• You remain calm and effective when working under pressure in demanding environments.
• You are committed to safety and maintaining compliance with customer and company requirements.
• You enjoy working collaboratively and sharing knowledge with others.
• You are adaptable and willing to travel to support customer operations when required.

Location: Northern Cape/Jet Park Gauteng

Closing Date: 10 November 2026

Why Epiroc?

By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, and employs approximately 18,200 people supporting customers in around 150 countries worldwide. Learn more at www.epirocgroup.com .

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com