Customer Manager RGD - Eastern Limb

Epiroc Careers; Lydenburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Customer Manager role at Epiroc in Lydenburg, SA focuses on growing market share in Rock Drilling Tools. You will manage customer relationships, forecast sales, and ensure stock replenishment while upholding company policies.

With 5+ years in drilling/mining sales and underground experience, you will lead pricing, quotations, and after-sales support, contributing to quarterly targets and regional profitability in a dynamic mining sector.

Qualifications

• Minimum of 5 years exposure to sales and business development in drilling/mining.
• Underground drilling experience at supervisory level.
• Tertiary qualifications in engineering and/or commerce/business administration.
• Extensive rock tools knowledge.
• Blasting ticket and shaft sinking experience.

Responsibilities

• Maintain and grow market share and profitability for Rock Drilling Tools.
• Acquire new customers and develop existing client relationships.
• Ensure continuous customer support, follow-ups, and after-sales service.
• Support and comply with company policies and procedures.
• Forecast sales and ensure correct stock ordering and replenishment.
• Manage orders, deliveries, back orders, and related documentation.
• Reconcile warehouse stock and invoicing figures regularly.
• Monitor and report drilling efficiency statistics and market developments.
• Set and present monthly and annual sales targets.
• Apply correct pricing structures and prepare quotations for approval.
• Conduct product presentations and liaise on new products or design changes.
• Handle customer queries, claims, and product performance issues.

Skills

Sales & BD

Mining industry experience

Customer support

Education

Engineering degree

Commerce / Business Admin degree

Tools

Blasting ticket

Shaft sinking

Rock tools knowledge

Job description

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Customer Manager RGD - Eastern Limb

Functional area: Marketing & Sales

Onsite or Remote: Onsite

Country/Region: ZA

Location: Lydenburg, MP, ZA, 1120

Company name: Epiroc

Date of posting: Nov 3, 2026

Mission of the Role:

Join us as a Customer Manager. You will play a vital role inmaintaining and increasing market share and profitability, support the company's policies and procedures, receivables, stock holding, sales targets, territory management and customer support.

Your Mission:

• Maintain and grow market share and profitability for Rock Drilling Tools
• Acquire new customers and develop existing client relationships
• Ensure continuous customer support, follow-ups, and after-sales service
• Support and comply with company policies and procedures
• Assist with collection of outstanding sales payments
• Forecast sales and ensure correct stock ordering and replenishment
• Manage orders, deliveries, back orders, and related documentation
• Reconcile warehouse stock and invoicing figures on a regular basis
• Monitor and report drilling efficiency statistics and market developments
• Set and present monthly and annual sales targets
• Apply correct pricing structures and prepare quotations for approval
• Conduct product presentations and liaise on new products or design changes
• Handle customer queries, claims, and product performance issues

Your Profile:

• Minimum of 5 years exposure to the sales and business development environments of the drilling / mining industry
• Underground mining drilling experience. (supervisory level, i.e. shift supervisor / Drill Master or blasting ticket)
• Tertiary qualifications in engineering and / or commerce or business administration will be highly regarded
• Extensive rock tools knowledge.
• Blasting Ticket and shaft sinking experience.

Closing Date: 07 November 2026

Why Epiroc?

By joining our team, you'll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com