Customer Experience Specialist (Greek Speaker)

DigiCert; Cape Town; On-site; ZAR 167,400 - 279,000; Full time

Benefits offered by this job

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Life Insurance

Disability Insurance

Job summary

A technology company is seeking a Customer Experience Specialist who is fluent in Greek and has professional proficiency in English. This full-time role in Cape Town involves customer interaction via various channels and requires a detail-oriented individual with experience in customer service. The position offers opportunities for growth within an innovative team.

Qualifications

• 1+ years’ experience in a customer service or similar role.
• Proven track-record in evaluating and mitigating risk.
• Aptitude to learn and high degree of curiosity.

Responsibilities

• Review incoming application forms and submit to technical department.
• Engage with external customers and internal stakeholders via various channels.
• Analyze validation test-data to identify root causes.

Skills

Fluent in Greek (written and verbal)

Professional working proficiency in English

Detail-orientation

High level of self-motivation

Excellent written and verbal communication skills

Education

Tertiary qualification (advantageous)

Tools

Microsoft Office

Job description

Customer Experience Specialist (Greek Speaker)

Location: DigiCert, Cape Town, Western Cape, South Africa

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Greek to join our team in Cape Town.

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer‑call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test‑data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• Fluent in Greek (written and verbal) and professional working proficiency in English (essential)
• 1+ years’ experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track‑record in evaluating and mitigating risk
• Detail‑orientation, aptitude to learn, high level of self‑motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications
• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Life Insurance
• Disability Insurance

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Technology, Information and Internet