Customer Experience Specialist – Rustenburg Office

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Salary + bonuses

Medical aid

Retirement fund

Training program

Rustenburg location

Vibrant culture

Job summary

Placements24 is seeking a Customer Experience Agent in Rustenburg to deliver an exceptional customer journey. You will handle inquiries, provide product information, and resolve issues to build loyalty. Collaboration with colleagues will ensure service excellence in an office-based setting.

The role emphasizes empathy, active listening, and adherence to company guidelines, with opportunities to enhance customer satisfaction and contribute to a positive brand experience.

Responsibilities

• Engage with customers to understand needs and provide tailored solutions and recommendations.
• Address customer concerns with empathy, patience, and professionalism to ensure satisfactory resolution.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Collaborate with team members to share best practices and improve service delivery.
• Follow communication guidelines and company policies to ensure consistent service quality.
• Proactively seek opportunities to enhance the customer's overall experience with our brand.

Job description

Placements24 is seeking a Customer Experience Agent in Rustenburg to deliver an exceptional customer journey. You will handle inquiries, provide product information, and resolve issues to build loyalty. Collaboration with colleagues will ensure service excellence in an office-based setting.

The role emphasizes empathy, active listening, and adherence to company guidelines, with opportunities to enhance customer satisfaction and contribute to a positive brand experience.