On-Site Customer Care Advisor - Growth & Training

Placements24; Rustenburg; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund contributions

Training programs

Career progression

Team-building activities

Job summary

Placements24 in Rustenburg, North West, is seeking an enthusiastic and detail-oriented Customer Service Advisor to join their team. You will address inquiries, resolve issues, and provide information about products and services to build lasting relationships.

This on-site role offers a competitive salary, company training, medical aid, provident fund contributions, and opportunities for career progression in a supportive, professional environment.

Qualifications

• Experience in a customer service role.
• Strong verbal and written communication skills.
• Proven ability to resolve issues and handle complaints effectively.
• Proficiency with computer systems and CRM software.
• Ability to stay calm and professional under pressure.

Responsibilities

• Handle inbound customer calls, emails, and in-person interactions efficiently and professionally.
• Provide accurate information regarding products, services, pricing, and promotions.
• Resolve customer issues and complaints promptly and effectively, ensuring customer retention.
• Process orders, returns, and exchanges accurately within the company's system.
• Maintain detailed records of customer interactions and transactions in the CRM database.
• Collaborate with other departments to ensure seamless customer experience and resolution of issues.

Skills

Customer service

Communication skills

Problem solving

CRM software

On-site presence

Tools

CRM software

Job description

Placements24 in Rustenburg, North West, is seeking an enthusiastic and detail-oriented Customer Service Advisor to join their team. You will address inquiries, resolve issues, and provide information about products and services to build lasting relationships.

This on-site role offers a competitive salary, company training, medical aid, provident fund contributions, and opportunities for career progression in a supportive, professional environment.