Customer Experience Specialist

Placements24; Upington; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Bonus potential

Fully remote

Health, dental, and vision insurance

Generous paid time off and holidays

Professional development budget

Job summary

Placements24 is seeking a Customer Experience Specialist to enhance client satisfaction across digital channels in a fully remote role based in South Africa. You will analyze feedback, identify pain points, and drive improvements to the customer journey.

You will collaborate with product, sales, and marketing, develop customer-facing documentation, and manage inquiries across platforms, with emphasis on autonomy, strategic thinking, and delivering measurable impact.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications or related field.
• Proven experience in customer experience, customer success, or related field.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Analyze customer feedback, surveys, and support interactions to identify trends.
• Create and maintain customer-facing documentation, FAQs, and knowledge base articles.
• Collaborate with product, sales, and marketing teams to ensure a consistent customer experience.
• Manage and respond to customer inquiries and issues across multiple digital platforms.

Skills

Analytical thinking

Problem solving

Excellent communication

Remote work capability

Project management

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM systems

Customer feedback tools

Job description

About the Role

Our client is seeking an innovative Customer Experience Specialist to enhance client satisfaction through various support channels. This fully remote role requires a strategic thinker who can analyze customer feedback, identify pain points, and implement solutions to improve the overall customer journey. You will work independently and collaboratively with cross-functional teams to champion the customer perspective. This is an exciting opportunity for a passionate individual to shape customer interactions and drive positive outcomes in a flexible, remote setting.

Key Responsibilities

• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Analyze customer feedback, surveys, and support interactions to identify trends and areas for improvement.
• Create and maintain customer-facing documentation, FAQs, and knowledge base articles.
• Collaborate with product, sales, and marketing teams to ensure a consistent customer experience.
• Manage and respond to customer inquiries and issues across multiple digital platforms.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer experience, customer success, or a related field.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in CRM systems and customer feedback tools.
• Ability to work autonomously and manage multiple projects effectively in a remote environment.

Benefits

• Highly competitive salary with potential for bonuses.
• Fully remote work arrangement offering maximum flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Professional development budget and ongoing training opportunities.