Customer Experience & Relations Specialist

Groupe CFAO; South Africa; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Groupe CFAO in South Africa is seeking a Customer Relations Officer to join our Administration and General Services team. You will handle customer interactions, support internal teams, and ensure service standards are met in a busy environment.

The role requires strong communication in English, proficiency with Microsoft Office, a valid Code 8 driver's license, and experience with CRM or ERP systems. You will work closely with management to uphold CFAO's commitment to service excellence.

Qualifications

• Microsoft Office competence (Word, Excel, PowerPoint) required.
• Driver’s License Code 8 is a prerequisite.
• English language proficiency is required.
• Knowledge of customer service principles and CRM/ERP tools.
• Familiarity with computers/electronics and software basics.

Skills

Active Listening

Reading Comprehension

Time Management

Speaking

Writing

Critical Thinking

Active Learning

Coordination

Monitoring

Service Orientation

Social Perceptiveness

Sensitivity

Number Facility

Mathematical Reasoning

Selective Attention

Education

Higher Certificate

Diploma in Business Management

Diploma in Customer Services

Diploma in Public relations

Tools

Kerridge Autoline

CRM

ERP systems

Job description

Groupe CFAO in South Africa is seeking a Customer Relations Officer to join our Administration and General Services team. You will handle customer interactions, support internal teams, and ensure service standards are met in a busy environment.

The role requires strong communication in English, proficiency with Microsoft Office, a valid Code 8 driver's license, and experience with CRM or ERP systems. You will work closely with management to uphold CFAO's commitment to service excellence.