Customer Experience Pro — Hybrid, Growth & Rewards

Placements24; Paarl; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonuses

Health & wellness benefits

Training & growth

Friendly team in Paarl

Job summary

Placements24 in Paarl is seeking a friendly Customer Experience Agent to join our client’s team. You will handle inquiries, resolve issues, and guide customers through services to ensure a positive experience and high satisfaction.

The role emphasizes empathy, strong communication, and familiarity with CRM systems. A hybrid work model and opportunities for growth are offered to help you thrive in a dynamic customer-service environment.

Qualifications

• Previous experience in a customer-facing role.
• Strong communication and active listening skills.
• Positive attitude and passion for delivering excellent customer service.
• Familiarity with customer support tools and technologies.
• Ability to adapt to changing customer needs and environments.

Responsibilities

• Handle inbound customer interactions, providing accurate and helpful information.
• Resolve customer complaints and issues with empathy and professionalism.
• Guide customers through service offerings and assist with account management tasks.
• Maintain thorough records of customer interactions and feedback in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services where appropriate.

Skills

Customer-facing experience

Communication skills

Active listening

Customer service mindset

Familiarity with support tools

Adaptability

Tools

CRM software

Job description

Placements24 in Paarl is seeking a friendly Customer Experience Agent to join our client’s team. You will handle inquiries, resolve issues, and guide customers through services to ensure a positive experience and high satisfaction.

The role emphasizes empathy, strong communication, and familiarity with CRM systems. A hybrid work model and opportunities for growth are offered to help you thrive in a dynamic customer-service environment.