Customer Experience & Logistics Specialist

SRG Recruitment; Pinetown; In loco; ZAR 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

SRG Recruitment seeks a dedicated Customer Service Administrator in Pinetown, KwaZulu-Natal. The role focuses on processing local orders, quoting, invoicing and handling returns with accuracy and courtesy.

You'll resolve queries via phone and email, coordinate deliveries, maintain price lists and stock information, and support logistics tasks as needed. Strong admin and ISO knowledge are desired to ensure service excellence.

Competenze

• Matric with a minimum of 3 years' experience in a similar Customer Services / Customer Service Administration role
• Strong computer literacy, with good administrative, organisational, and time-management skills
• Excellent communication and telephone etiquette, with proven ability to handle customer queries, complaints, and conflict professionally
• Knowledge of ISO 9001 and ISO 14001

Mansioni

• Receive and process local customer orders, prepare quotations and ensure accurate invoicing and credit notes for returns
• Resolve customer queries and complaints via telephone and email, maintaining clear, professional communication and a positive customer-service approach
• Coordinate deliveries by liaising with transporters, making delivery arrangements and following up to ensure orders are delivered timeously
• Maintain customer and product information, including price lists, samples, consumption monitoring and dispatch requirements, while assisting with stock takes and logistics coordination when required

Conoscenze

Customer Service

Communication

Organisation

Telephone Etiquette

Formazione

Matric

Strumenti

MS Office

Descrizione del lavoro

SRG Recruitment seeks a dedicated Customer Service Administrator in Pinetown, KwaZulu-Natal. The role focuses on processing local orders, quoting, invoicing and handling returns with accuracy and courtesy.

You'll resolve queries via phone and email, coordinate deliveries, maintain price lists and stock information, and support logistics tasks as needed. Strong admin and ISO knowledge are desired to ensure service excellence.