Remote Customer Experience Advocate

Placements24; Randburg; Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Remote work flexibility

Flexible hours

Health benefits

Paid time off

Career development

Job summary

Placements24 is seeking a Remote Customer Experience Advocate to champion the voice of the customer and ensure a seamless interaction with our brand across nationwide clients, including Randburg. The role focuses on empathy, proactive issue resolution, and improving the overall customer journey in a fully remote setting.

You will handle inquiries, collect feedback, collaborate with internal teams, and contribute to resources that empower customers and reduce support friction.

Qualifications

• Demonstrated experience in a customer experience, support, or advocacy role.
• Exceptional communication, empathy, and interpersonal skills.
• Proficiency with CRM systems and helpdesk software.
• Ability to work independently and manage workload remotely.

Responsibilities

• Act as the primary point of contact for customer inquiries and provide exceptional support.
• Proactively identify customer needs and offer solutions to improve the experience.
• Gather and analyze customer feedback to identify service improvements.
• Collaborate with internal teams to resolve issues and ensure timely follow-up.
• Develop and maintain resources to empower customers and enhance self-service options.
• Advocate for the customer within the organization and reflect their perspective in decisions.

Skills

Customer experience

Support

Advocacy

Communication

Empathy

Interpersonal skills

Problem-solving

Remote work

Education

High school diploma

Related degree (preferred)

Tools

CRM systems

Helpdesk software

Job description

About the Role

Our client is looking for a passionate and customer-centric Remote Customer Experience Advocate to champion the voice of the customer within their organization, serving clients nationwide, including the Randburg area. You will focus on enhancing the overall customer journey, proactively addressing needs, and ensuring a seamless and positive interaction with our brand at every touchpoint. This role is vital for fostering customer loyalty and driving satisfaction through empathetic communication and problem-solving. This fully remote position allows you to work from anywhere, contributing to a culture that prioritizes customer satisfaction and innovation in service delivery.

Key Responsibilities

• Act as the primary point of contact for customer inquiries, providing exceptional support and guidance.
• Proactively identify customer needs and offer solutions to enhance their experience.
• Gather and analyze customer feedback to identify areas for service improvement.
• Collaborate with internal teams to resolve customer issues and ensure timely follow-up.
• Develop and maintain resources to empower customers and improve self-service options.
• Advocate for the customer internally, ensuring their perspective is considered in business decisions.

Requirements

• Demonstrated experience in a customer experience , support, or advocacy role.
• Exceptional communication, empathy, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer satisfaction.
• Proficiency in using customer relationship management (CRM) systems and helpdesk software.
• Ability to work independently and manage workload effectively in a remote setting.
• High school diploma or equivalent; a degree in a related field is a plus.

Benefits

• Competitive annual salary and potential for performance bonuses.
• A fully remote working environment with flexible hours.
• Comprehensive health and wellness benefits package.
• Generous paid time off and company holidays.
• Opportunities for professional growth and development within a customer-focused organization.