Customer Service Team Lead

Placements24; Gqeberha; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Retirement benefits

Career development opportunities

Team-building activities

Job summary

Placements24 in Port Elizabeth is seeking a motivated Customer Service Team Lead to guide the team and ensure high service standards. You will supervise daily operations, escalate issues when needed, and drive customer satisfaction while coaching staff to improve performance.

The role requires strong leadership, excellent communication, and the ability to implement process improvements. Join a structured team in a growth-focused environment with clear career development opportunities.

Qualifications

• Proven experience in a customer service leadership or supervisory role.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and manage a team effectively.
• Proficiency with CRM software and customer support tools.
• Experience in performance management and coaching.

Responsibilities

• Supervise, train, and mentor a team of customer service representatives.
• Monitor team performance and provide regular feedback and coaching.
• Set performance goals and ensure targets are met or exceeded.
• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Develop and implement strategies to improve customer service quality and efficiency.
• Ensure all customer interactions are documented accurately and follow company procedures.

Job description

About the Role

Our client is looking for a motivated and experienced Customer Service Team Lead to guide their team in Port Elizabeth . You will be responsible for supervising the daily operations of the customer service department, ensuring adherence to company policies and service standards. This leadership role is critical in fostering a high-performing team environment, driving customer satisfaction, and ensuring the efficient handling of all customer interactions, while acting as a key point of contact for escalated issues and team development.

Key Responsibilities

• Supervise, train, and mentor a team of customer service representatives.
• Monitor team performance and provide regular feedback and coaching.
• Set performance goals and ensure targets are met or exceeded.
• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Develop and implement strategies to improve customer service quality and efficiency.
• Ensure all customer interactions are documented accurately and follow company procedures.

Requirements

• Proven experience in a customer service leadership or supervisory role.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and manage a team effectively.
• Proficiency with CRM software and customer support tools.
• Experience in performance management and coaching.

Benefits

• Competitive salary and leadership bonus opportunities.
• Full medical and retirement benefits.
• Opportunities for career growth and management development.
• A structured and supportive team environment in Port Elizabeth .
• Employee recognition programs and team-building activities.