Complaint Resolution Specialist — Customer Care

Sigma Connected Group; Wes-Kaap; Presencial; ZAR 150 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

15 days holiday

Medical insurance discount

Transport options

Career progression

Resumo da oferta

Sigma Connected Group in Cape Town's Southern Suburbs is seeking a Customer Service Advisor to handle inbound and outbound enquiries in a fast-paced environment, with full training provided.

You will respond professionally, manage complaints, and contribute to KPI targets while delivering exceptional service as part of a collaborative team.

Strong written communication, attention to detail, and a willingness to learn are essential to thrive in this role.

Qualificações

• Matric certificate (Grade 12) is essential.
• Experience in customer service, preferably in a contact centre.
• Strong written communication and empathy.

Responsabilidades

• Handle inbound and outbound calls in the Complaints Department.
• Respond to enquiries in a professional, courteous manner using guidelines and scripts.
• Support back‑office tasks and maintain accurate records.

Descrição da oferta de emprego

Sigma Connected Group in Cape Town's Southern Suburbs is seeking a Customer Service Advisor to handle inbound and outbound enquiries in a fast-paced environment, with full training provided.

You will respond professionally, manage complaints, and contribute to KPI targets while delivering exceptional service as part of a collaborative team.

Strong written communication, attention to detail, and a willingness to learn are essential to thrive in this role.