Hybrid Customer Experience Specialist

Placements24; East London; Hybrid; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and wellness benefits

Training and development

Job summary

Placements24 is seeking a Customer Experience Representative in East London to handle inquiries and ensure positive customer interactions. You will act as a brand ambassador, resolving issues across channels and supporting the customer journey.

The role requires strong communication, problem-solving, and de-escalation skills, with familiarity in CRM software. A hybrid work arrangement combines office and remote work for flexible hours and service coverage.

Qualifications

• Experience in customer service or related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities; able to de-escalate when needed.
• Familiarity with CRM systems and customer support software.

Responsibilities

• Interact with customers across multiple channels (phone, email, social media).
• Resolve inquiries and complaints efficiently and professionally.
• Educate customers on product features, services, and policies.
• Gather feedback to identify areas for service improvement.
• Collaborate with team to achieve departmental goals and improve the customer journey.

Skills

Customer service

Communication skills

Problem-solving

De-escalation

CRM systems

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Representative in East London to handle inquiries and ensure positive customer interactions. You will act as a brand ambassador, resolving issues across channels and supporting the customer journey.

The role requires strong communication, problem-solving, and de-escalation skills, with familiarity in CRM software. A hybrid work arrangement combines office and remote work for flexible hours and service coverage.