Hybrid Customer Experience Architect

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Medical aid

Retirement benefits

Career development

Team collaboration

Generous paid time off

Job summary

Placements24 in Mahikeng is hiring a Customer Experience Specialist to shape and deliver outstanding customer journeys. You will handle inquiries, resolve issues, and ensure satisfaction across channels in a hybrid work setting, combining remote work with time in our Mahikeng office.

You will partner with marketing and product teams, document interactions in our CRM, and strive to exceed customer expectations with personalized service.

Qualifications

• Proven experience in customer experience or customer service.
• Excellent communication and problem-solving skills.
• Proficiency with CRM software and customer support platforms.

Responsibilities

• Manage and respond to customer inquiries across channels.
• Resolve issues and escalate when needed.
• Document interactions and resolutions in the CRM.
• Analyze feedback to identify service improvements.
• Collaborate with marketing and product teams.
• Deliver personalized and efficient service to exceed expectations.

Skills

Communication

Problem-solving

Interpersonal skills

CRM proficiency

Multitasking

Tools

CRM software

Customer support platforms

Job description

Placements24 in Mahikeng is hiring a Customer Experience Specialist to shape and deliver outstanding customer journeys. You will handle inquiries, resolve issues, and ensure satisfaction across channels in a hybrid work setting, combining remote work with time in our Mahikeng office.

You will partner with marketing and product teams, document interactions in our CRM, and strive to exceed customer expectations with personalized service.