Customer Experience Agent - Tembisa

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Training programs

Career progression

Supportive team

On-site work

Job summary

Placements24 in Gauteng is seeking a dedicated Customer Experience Agent to join our on-site team in Tembisa. You will be the first point of contact, delivering friendly, efficient support and guiding customers through product features and troubleshooting steps.

Ideal candidates have proven customer-facing experience, excellent verbal and written communication, and a collaborative spirit. The role offers on-site work, opportunities for growth, and ongoing training.

Qualifications

• Previous experience in a customer-facing role is essential.
• Excellent verbal and written communication skills.
• A patient and understanding approach to handling customer concerns.
• Basic computer proficiency and the ability to learn new software quickly.
• Strong organizational skills and the ability to multitask effectively.
• A commitment to providing outstanding customer service.
• Ability to work collaboratively within a team.
• Must be able to commute reliably to our Tembisa, Gauteng office daily.

Responsibilities

• Respond to customer inquiries and resolve issues via multiple channels, including phone, email, and walk-ins.
• Guide customers through product features, service offerings, and troubleshooting steps.
• Process customer requests, orders, and feedback accurately and efficiently.
• Document all customer interactions and transactions meticulously in the CRM system.
• Identify and elevate priority issues to the appropriate departments for resolution.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively seek opportunities to improve the customer experience and suggest process enhancements.
• Maintain a positive and professional demeanor at all times when representing the company.

Skills

Customer service

Verbal communication

Written communication

Empathy

Organizational skills

Multitasking

Teamwork

Computer literacy

Job description

About the Role

Our client is seeking a dedicated and empathetic Customer Experience Agent to join their growing team in Tembisa, Gauteng. This role is crucial for enhancing our customer interactions and ensuring a seamless support journey for all clients. You will be the first point of contact for many customers, providing friendly, efficient, and accurate assistance. We are looking for individuals with a strong commitment to customer service excellence and a passion for problem-solving. This is a fantastic opportunity to be part of an organization that values its customers and invests in its employees. As this position requires direct customer interaction, it is designated as an 'No ' remote role, ensuring a consistent and high-quality on-site support presence. You will work closely with a supportive team dedicated to achieving collective success.

Key Responsibilities

• Respond to customer inquiries and resolve issues via multiple channels, including phone, email, and walk-ins.
• Guide customers through product features, service offerings, and troubleshooting steps.
• Process customer requests, orders, and feedback accurately and efficiently.
• Document all customer interactions and transactions meticulously in the CRM system.
• Identify and elevate priority issues to the appropriate departments for resolution.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively seek opportunities to improve the customer experience and suggest process enhancements.
• Maintain a positive and professional demeanor at all times when representing the company.

Requirements

• Previous experience in a customer-facing role is essential.
• Excellent verbal and written communication skills.
• A patient and understanding approach to handling customer concerns.
• Basic computer proficiency and the ability to learn new software quickly.
• Strong organizational skills and the ability to multitask effectively.
• A commitment to providing outstanding customer service.
• Ability to work collaboratively within a team environment.
• Must be able to commute reliably to our Tembisa, Gauteng office daily.

Benefits

Our client offers a competitive remuneration package for this role, along with benefits designed to support our staff. This includes access to ongoing training programs to enhance your skills, opportunities for career progression within the company, and a positive work environment. We believe in fostering a culture of teamwork and mutual respect. While this role is based on-site in Tembisa, we ensure a supportive and engaging workplace. Employee well-being is a priority, and we strive to create a fulfilling career path for all our team members.