Customer Experience Advisor - Benoni (Training + Growth)

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training program

Central location in Benoni, Gauteng

Friendly and supportive workplace

Performance-based incentives

Employee discounts on company services

Stable, full-time employment

Job summary

Placements24 is seeking a friendly Customer Service Advisor to join its Benoni team in Gauteng, SA. You’ll be the first point of contact for customers, handling inquiries, providing product and account information, and resolving issues in a supportive environment.

The role emphasizes accurate data handling, effective communication, and a proactive, team-oriented approach to meet customer needs and contribute to service excellence.

Qualifications

• Previous experience in a customer service or administrative role is essential.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Proficiency in using computers and basic office software.
• Ability to multitask and manage time effectively.
• A commitment to delivering outstanding customer service.
• Attention to detail and accuracy in record-keeping.
• High school diploma or equivalent; further qualifications are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and account details.
• Resolve customer complaints and issues efficiently and effectively.
• Process service requests, orders, and applications accurately.
• Maintain customer records by updating account information diligently.
• Identify customer needs and suggest appropriate solutions or services.
• Escalate unresolved issues to the appropriate team or supervisor.
• Adhere to company policies and procedures at all times.
• Contribute to team goals by accomplishing related results as needed.

Skills

Customer service experience

Verbal communication

Written communication

Interpersonal skills

Computer literacy

Multitasking

Attention to detail

Team player

Education

High school diploma

Job description

Placements24 is seeking a friendly Customer Service Advisor to join its Benoni team in Gauteng, SA. You’ll be the first point of contact for customers, handling inquiries, providing product and account information, and resolving issues in a supportive environment.

The role emphasizes accurate data handling, effective communication, and a proactive, team-oriented approach to meet customer needs and contribute to service excellence.