Senior Customer Engagement Specialist (Sandton)

Placements24; Sandton; Híbrido; ZAR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Hybrid work model

Professional development

Diverse client exposure

Collaborative culture

Impact on client strategy

Descripción de la vacante

Placements24 in South Africa seeks a Senior Customer Engagement Specialist to manage strategic client relationships in a hybrid Sandton role. You will drive client success initiatives, onboard new clients, and coordinate with sales, product, and support to deliver a cohesive experience.

The ideal candidate has 5+ years in customer success or account management, with strong communication and strategic thinking. A technology consulting background is highly valued.

Formación

• Minimum 5 years in customer success, account management, or client-facing consulting.
• Proven track record of growing key client accounts.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of business strategy and client relationship management.
• Experience with CRM and customer success platforms is essential.
• Ability to think strategically and act tactically.
• Hybrid work environment experience.
• Technology consulting experience highly desirable.

Responsabilidades

• Develop and execute strategic customer engagement plans to maximize client value and retention.
• Serve as primary contact for key clients, building strong relationships.
• Identify client needs and challenges, offering tailored solutions and insights.
• Conduct regular client reviews and business reviews to assess satisfaction and growth opportunities.
• Collaborate with sales, product, and support teams for a cohesive client experience.
• Onboard new clients and guide them through service implementation and adoption.
• Address and resolve complex client issues and escalate when necessary.
• Gather client feedback and market intelligence to inform product strategy.
• Mentor junior members of the customer engagement team.
• Track engagement metrics and report on client health and satisfaction.

Conocimientos

Client success

Account management

CRM systems

Stakeholder mgmt

Communication

Educación

Bachelor's degree in Business/Marketing

Master's degree (plus)

Herramientas

CRM software

Customer success platforms

Descripción del empleo

About the Role

Our client, a prominent technology consulting firm, is seeking a highly skilled and experienced Senior Customer Engagement Specialist for their office in Sandton, Gauteng . This hybrid role involves proactively managing client relationships, ensuring high levels of satisfaction, and driving customer loyalty through strategic engagement initiatives. You will be instrumental in understanding client needs, providing expert advice, and acting as a key liaison between clients and internal technical teams. The ideal candidate possesses exceptional communication skills, a deep understanding of client success strategies, and a passion for building strong, long-term partnerships. This role requires a blend of strategic thinking and hands-on client interaction.

Key Responsibilities

• Develop and execute strategic customer engagement plans to maximize client value and retention.
• Serve as a primary point of contact for key clients, building strong and trusting relationships.
• Proactively identify client needs and challenges, offering tailored solutions and insights.
• Conduct regular client reviews and business reviews to assess satisfaction and identify growth opportunities.
• Collaborate with sales, product, and support teams to ensure a cohesive client experience.
• Onboard new clients and guide them through service implementation and adoption.
• Address and resolve complex client issues, acting as an escalation point when necessary.
• Gather client feedback and market intelligence to inform product development and business strategy.
• Mentor junior members of the customer engagement team.
• Track key engagement metrics and report on client health and satisfaction.

Requirements

• Minimum of 5 years of experience in customer success, account management, or a client-facing consultative role.
• Proven track record of managing and growing key client accounts.
• Exceptional communication, presentation, and interpersonal skills.
• Strong understanding of business strategy and client relationship management.
• Experience with CRM and customer success platforms is essential.
• Ability to think strategically and act tactically.
• Bachelor's degree in Business, Marketing, or a related field; Master's degree is a plus.
• Experience in the technology consulting sector is highly desirable.
• Ability to work effectively in a hybrid work environment.
• Strong analytical and problem-solving skills.

Benefits

• Competitive salary and attractive bonus potential.
• Hybrid work model offering flexibility and work-life balance.
• Opportunities for professional development and continuous learning.
• Exposure to diverse client industries and innovative technologies.
• A collaborative and growth-oriented work culture.
• Contribute to shaping client success strategies for a leading firm.