Customer Care Specialist - Inbound/Outbound Support

Kabstrading Co; Durban; On-site; ZAR 180,000 - 240,000; Part time

Job summary

Kabstrading Co. is seeking a customer service professional in Durban to handle high volumes of inbound and outbound calls from our client base. You will follow scripts, identify needs, clarify information, research issues, and offer effective solutions or alternatives.

The role requires strong phone and verbal communication skills, active listening, and the ability to adapt to different personalities. Upselling opportunities should be seized where appropriate to enhance customer satisfaction and

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening.

Job description

Kabstrading Co. is seeking a customer service professional in Durban to handle high volumes of inbound and outbound calls from our client base. You will follow scripts, identify needs, clarify information, research issues, and offer effective solutions or alternatives.

The role requires strong phone and verbal communication skills, active listening, and the ability to adapt to different personalities. Upselling opportunities should be seized where appropriate to enhance customer satisfaction and