Call Center Specialist: Customer Solutions & Upsell

Kabstrading Co; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Kabstrading Co in Cape Town is seeking a dedicated call centre professional to manage a high volume of inbound and outbound calls in a timely, professional manner, following scripts and ensuring smooth customer interactions.

You will identify customer needs, clarify information, research issues and provide solutions and alternatives, while looking for upsell opportunities and maintaining a customer-focused attitude across diverse personalities.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening.

Job description

Kabstrading Co in Cape Town is seeking a dedicated call centre professional to manage a high volume of inbound and outbound calls in a timely, professional manner, following scripts and ensuring smooth customer interactions.

You will identify customer needs, clarify information, research issues and provide solutions and alternatives, while looking for upsell opportunities and maintaining a customer-focused attitude across diverse personalities.