Customer Support & Solutions Agent

Kabstrading Co; Pietermaritzburg; On-site; ZAR 144,000 - 192,000; Full time

Job summary

Kabstrading Co in Pietermaritzburg is seeking a customer service professional to handle high volumes of inbound and outbound calls with professionalism and empathy.

You will follow scripts, clarify information, research issues and provide solutions, while remaining adaptable to different personalities and spotting upsell opportunities. This role requires a customer-focused mindset, the ability to multitask, and a calm, confident communication style.

Qualifications

• The candidate should be able to manage high volumes of calls with professionalism and empathy.
• Ability to follow communication scripts and clarify information.
• Research issues and provide solutions or alternatives to customers.
• Identify upsell opportunities and adapt to different personality types.
• Strong verbal communication and active listening skills.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening.

Job description

Kabstrading Co in Pietermaritzburg is seeking a customer service professional to handle high volumes of inbound and outbound calls with professionalism and empathy.

You will follow scripts, clarify information, research issues and provide solutions, while remaining adaptable to different personalities and spotting upsell opportunities. This role requires a customer-focused mindset, the ability to multitask, and a calm, confident communication style.