Customer Service Team Lead - On-Site Durban

Kabstrading Co; Durban; On-site; ZAR 220,000 - 360,000; Full time

Job summary

Kabstrading Co in Durban, ZA, is seeking an experienced Customer Service Team Lead to manage and inspire the on-site support team. You will oversee daily operations, drive exceptional service delivery, and foster a high-performance culture.

The role emphasizes coaching, mentoring, and motivating team members to achieve performance targets and elevate customer satisfaction within the e-commerce sector.

Responsibilities

• Oversee daily customer service operations on-site in Durban.
• Coach, mentor and motivate the support team to achieve performance goals.
• Drive exceptional customer service delivery and problem-solving across channels.

Job description

Kabstrading Co in Durban, ZA, is seeking an experienced Customer Service Team Lead to manage and inspire the on-site support team. You will oversee daily operations, drive exceptional service delivery, and foster a high-performance culture.

The role emphasizes coaching, mentoring, and motivating team members to achieve performance targets and elevate customer satisfaction within the e-commerce sector.