Remote Customer Service Advisor

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Career development

Online training

Job summary

Placements24 is seeking dedicated Remote Customer Service Advisors to join our fully remote team, supporting customers in and around Benoni from a home office. You will handle inquiries, guide users through offerings, and resolve issues with a friendly, efficient approach.

The role emphasizes strong communication, ability to work independently, and adherence to SLAs. Benefits include competitive salary, health insurance, and opportunities for career advancement through ongoing online training.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a call center, preferably remote.
• Excellent verbal and written communication for remote engagement.
• Proficiency with CRM software and other support tools.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Handle inquiries via phone, email, and chat with prompt, accurate information.
• Resolve issues and complaints to retain customers.
• Document interactions and resolutions in the CRM system.
• Identify customer needs and offer appropriate solutions.
• Collaborate with team and other departments to ensure a consistent customer experience.
• Adhere to service level agreements and quality standards.

Skills

Customer service

Communication

Problem solving

Independent work

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is currently seeking dedicated Remote Customer Service Advisors to join their growing, entirely remote team supporting customers in and around Benoni . This role is crucial for maintaining high levels of customer satisfaction by providing efficient and friendly support through various digital channels. You will be empowered to resolve customer issues, answer questions, and guide users through our client's offerings, all from your home office. This position is perfect for a self-motivated individual with excellent communication skills who thrives in a flexible, remote work environment and is committed to delivering outstanding service without the need for physical presence in an office near Benoni .

Key Responsibilities

• Handle customer inquiries and provide prompt, accurate information via phone, email, and chat.
• Resolve customer issues and complaints effectively, ensuring customer retention.
• Document all customer interactions and resolutions in the company's CRM system.
• Proactively identify customer needs and offer appropriate solutions or product information.
• Collaborate with team members and other departments to ensure a consistent customer experience.
• Adhere to service level agreements and quality standards for all customer interactions.

Requirements

• High school diploma or equivalent; customer service certifications are advantageous.
• Previous experience in a customer service or call center role, preferably remote.
• Excellent verbal and written communication skills for effective remote engagement.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving skills and the ability to manage multiple tasks.
• Demonstrated ability to work independently and maintain productivity in a remote setting.

Benefits

• Competitive annual salary with potential bonuses.
• Fully remote position offering excellent work-life balance.
• Comprehensive health insurance benefits.
• Opportunities for career advancement within the company.
• Access to online training and professional development resources for continuous learning.