Customer Service Advisor - Benoni

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Flexible remote work schedule

Comprehensive health and wellness

Career advancement opportunities

Collaborative remote team environment

Job summary

Placements24 is seeking a motivated Customer Service Advisor to join our fully remote team in South Africa. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction across all interactions.

The role requires excellent communication, the ability to work independently from a home office, and proficiency with CRM tools. Competitive salary, bonuses, and comprehensive benefits are offered.

Qualifications

• Previous experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Proficiency in using customer support software and tools.
• Strong problem-solving capabilities and a customer-centric mindset.
• Ability to work independently and manage workload effectively in a remote setting.
• High school diploma or equivalent; customer service training is advantageous.

Responsibilities

• Address customer inquiries and provide comprehensive support via phone, email, and live chat.
• Resolve customer complaints and issues in a timely and professional manner.
• Guide customers through product features, services, and solutions.
• Maintain accurate and detailed customer records within the CRM system.
• Identify and escalate priority issues to relevant departments for resolution.
• Proactively seek opportunities to improve customer satisfaction and loyalty.

Skills

Customer service experience

Communication skills

Remote work tools

Education

High school diploma

Customer service training

Tools

CRM software

Live chat tools

Job description

About the Role

Our client is looking for an enthusiastic Customer Service Advisor to join their fully remote team. This role is designed for individuals who are passionate about providing exceptional customer experiences and possess strong communication skills. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction across all interactions. This is a fully remote position, offering the flexibility to work from home while being a crucial part of our client's customer support infrastructure, contributing to a positive and supportive virtual work culture.

Key Responsibilities

• Address customer inquiries and provide comprehensive support via phone, email, and live chat.
• Resolve customer complaints and issues in a timely and professional manner.
• Guide customers through product features, services, and solutions.
• Maintain accurate and detailed customer records within the CRM system.
• Identify and escrow priority issues to relevant departments for resolution.
• Proactively seek opportunities to improve customer satisfaction and loyalty.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Proficiency in using customer support software and tools.
• Strong problem-solving capabilities and a customer-centric mindset.
• Ability to work independently and manage workload effectively in a remote setting .
• High school diploma or equivalent; customer service training is advantageous.

Benefits

• Competitive annual salary and performance-based bonuses.
• Flexible remote work schedule.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement and skill development.
• A positive and collaborative remote team environment.