Customer Support Representative - Retail & E-commerce

Placements24; LegKraal Gate; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee discount

Training opportunities

Collaborative environment

Paid time off

Retirement plan options

Team-building events

Advancement opportunities

Job summary

Placements24 seeks a Customer Support Representative for a leading national retail brand in Mahikeng, North West. You will handle inquiries across online and in-store channels, process orders, and assist customers to ensure a positive shopping experience.

Ideal candidates have strong communication, interpersonal skills, and a detail-oriented approach. The role offers a competitive hourly wage, employee discounts, and opportunities for training and development within retail.

Qualifications

• Previous experience in a customer service or retail support role is required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Proficiency with basic computer applications and point-of-sale (POS) systems.
• Ability to handle multiple tasks and prioritize effectively in a busy environment.
• Customer-focused attitude with a commitment to service excellence.
• Experience with e-commerce platforms and online order management is a plus.
• Ability to work flexible hours, including weekends and holidays, as per retail operational needs.
• High school diploma or equivalent qualification.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding products, orders, and services.
• Resolve customer issues efficiently and courteously, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Provide product information and recommendations to customers.
• Assist customers with navigating the e-commerce website and online ordering process.
• Maintain accurate customer records and transaction details in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback to management.
• Collaborate with other departments (e.g., logistics, sales) to ensure customer needs are met.
• Handle customer complaints with empathy and professionalism, seeking satisfactory resolutions.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer focus

Multitasking

POS familiarity

CRM proficiency

E-commerce familiarity

Education

High school diploma

Tools

POS systems

CRM software

E-commerce platforms

Job description

About the Role

Our client, a leading national retail brand with a significant online presence, is looking for a dedicated and customer-focused Customer Support Representative to join their team in Mahikeng, North West. This role is essential for providing excellent service to our customers across both online and in-store channels. You will be responsible for addressing inquiries, resolving issues, processing orders, and ensuring a positive shopping experience. We are seeking individuals who are passionate about customer service, possess strong communication skills, and have a keen eye for detail. This is an excellent opportunity to build a career with a respected brand, contributing to customer loyalty and satisfaction in a dynamic retail environment. The ideal candidate is friendly, efficient, and adept at handling customer interactions.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding products, orders, and services.
• Resolve customer issues efficiently and courteously, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Provide product information and recommendations to customers.
• Assist customers with navigating the e-commerce website and online ordering process.
• Maintain accurate customer records and transaction details in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback to management.
• Collaborate with other departments (e.g., logistics, sales) to ensure customer needs are met.
• Handle customer complaints with empathy and professionalism, seeking satisfactory resolutions.

Requirements

• Previous experience in a customer service or retail support role is required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Proficiency with basic computer applications and point-of-sale (POS) systems.
• Ability to handle multiple tasks and prioritize effectively in a busy environment.
• Customer-focused attitude with a commitment to service excellence.
• Experience with e-commerce platforms and online order management is a plus.
• Ability to work flexible hours, including weekends and holidays, as per retail operational needs.
• High school diploma or equivalent qualification.

Benefits

• Competitive hourly wage and potential for performance-based incentives.
• Employee discount on company merchandise.
• Opportunities for training and development within the retail sector.
• A positive and collaborative work environment.
• Paid time off and holiday pay.
• Retirement savings plan options.
• Team-building events and staff recognition programs.
• Potential for advancement into supervisory roles.