Customer Care Representatives

Durbanville Classifieds; Cape Town; On-site; ZAR 123,000 - 179,000; Full time

Job summary

IGrow Wealth Investments Group of companies, proudly positioned South Africa’s #1 Investment company, is on the lookout for professional and service-driven Customer Care Representatives to join our team in Durbanville, Cape Town. If you’re a confident communicator who enjoys helping people find the right home and thrives in a fast-paced, client-focused environment, we want to hear from you!

Join a dynamic team where your communication skills, customer service expertise and ability to build

Qualifications

• Matric.
• Minimum 2 years of experience in a similar role.
• Excellent communication skills and telephone etiquette.
• The ability to multi-task and stay organized.
• Familiar with CRM systems and practices.
• Familiar with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.).
• Comfortable with outbound call volume targets.
• Experience in the property industry beneficial.
• Able to work shifts, including evenings, in line with the call centre's shift structure.
• Valid drivers license and own vehicle.

Responsibilities

• Handle inbound calls and enquiries from prospective rental clients.
• Contact rental property enquiries received through the CRM.
• Respond to SalesIQ chat enquiries and assist clients with their rental needs.
• Qualify client requirements and schedule property viewings.
• Send viewing confirmations, SMS/email communications and application forms.
• Prepare daily viewing registers for Rental Agents.
• Follow up with agents to confirm client attendance at viewings.
• Contact clients who miss viewings to establish the reason and reschedule where appropriate.
• Maintain accurate and detailed client records and notes on the CRM.
• Provide outbound calling support when required.
• Assist with ad-hoc duties as needed.

Skills

Communication skills

Telephone etiquette

CRM familiarity

G Suite knowledge

Outbound calling

Multi-tasking

Organization

Property industry experience

Education

Matric

Tools

CRM systems

G Suite

Job description

Reference: CPT000203-MGK-2

IGrow Wealth Investments Group of companies, proudly positioned South Africa’s #1 Investment company, is on the lookout for professional and service-driven Customer Care Representatives to join our team in Durbanville, Cape Town.

If you’re a confident communicator who enjoys helping people find the right home and thrives in a fast-paced, client-focused environment, we want to hear from you! Join a dynamic team where your communication skills, customer service expertise and ability to build strong client relationships can make a real impact.

Minimum requirements (Advantageous):

• Matric
• Minimum 2 years of experience in a similar role
• Excellent communication skills and telephone etiquette.
• The ability to multi-task and stay organized
• Familiar with CRM systems and practices.
• Familiar with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.)
• Comfortable with outbound call volume targets.
• Experience in the property industry beneficial.
• Able to work shifts, including evenings, in line with the call centre's shift structure.
• Valid drivers license and own vehicle.

Duties and responsibilities include,but not limited to:

• Handle inbound calls and enquiries from prospective rental clients.
• Contact rental property enquiries received through the CRM.
• Respond to SalesIQ chat enquiries and assist clients with their rental needs.
• Qualify client requirements and schedule property viewings.
• Send viewing confirmations, SMS/email communications and application forms.
• Prepare daily viewing registers for Rental Agents.
• Follow up with agents to confirm client attendance at viewings.
• Contact clients who miss viewings to establish the reason and reschedule where appropriate.
• Maintain accurate and detailed client records and notes on the CRM.
• Provide outbound calling support when required.
• Assist with ad-hoc duties as needed.

If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.