Customer Sales Agents-Entry Level

Uniting Holding; Bellville; On-site; ZAR 122,000 - 146,000; Full time

Job summary

Uniting Holding in Bellville, Cape Town, is seeking a Customer Sales Agent to deliver exceptional customer service, handle inquiries and complaints, and contribute to sales success. You will engage with clients, provide accurate product information, and work with the team to meet customer satisfaction goals.

The role requires a high school diploma, strong communication skills, and the ability to work in a fast-paced environment with a flexible schedule including evenings and weekends.

Qualifications

• Must have high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Flexible schedule including evenings and weekends.
• Experience in customer service is a plus.

Responsibilities

• Respond to customer inquiries, chat in a timely and professional manner.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information to customers.
• Handle customer complaints, provide solutions, and follow up to resolve.
• Keep records of customer interactions and feedback.
• Follow communication procedures, guidelines, and policies.
• Assist with product inquiries and inform customers about features and prices.
• Collaborate with team to achieve customer satisfaction goals.
• Attend team meetings and training sessions as required.

Skills

Excellent communication

Interpersonal skills

Multi-tasking

Problem-solving

Education

High school diploma

Job description

Location: Bellville, Cape Town

Job Summary:

We are seeking a motivated and customer-focused individual to join our team as a Customer Sales Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities:

• Respond to customer inquiries, chat in a timely and professional manner

• Identify and assess customer needs to achieve satisfaction

• Provide accurate, valid, and complete information to customers

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, transactions, comments, and complaints

• Follow communication procedures, guidelines, and policies

• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits

• Collaborate with team members to achieve customer satisfaction goals

• Attend and participate in team meetings and training sessions as required

Requirements:

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Strong problem-solving and decision-making skills

• Ability to work a flexible schedule, including evenings and weekends

• Experience in customer service or related field is a plus