Yes Opportunity - Contact Centre Agent - Cape Town

TFG Limited; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

TFG Limited in Cape Town is seeking an entry-level Contact Centre Agent for a fixed-term 12-month contract. You will be an ambassador for the brand, delivering exceptional customer experiences and assisting customers with solutions while maintaining sales performance.

The role focuses on customer service in a retail contact centre environment and requires a passion for people and a detail-oriented, proactive mindset.

Qualifications

• Must be aged 18–29 years.
• Matric (Grade 12).
• Available for a fixed-term 12-month contract.
• Should not have been employed permanently with a single employer for more than 1 year.
• Should not be studying full-time in the year of employment (July 2026 - June 2027).
• Should not have participated on the YES programme before.
• Transportation for the applicants own account (if applicable).

Responsibilities

• Being an ambassador for our brand and delivering amazing Customer experience.
• Exceed Customer expectations by identifying and providing them with the best possible solutions.
• Actively keeping track of sales performance against target.
• Assist with replenishing of stock to ensure the store is ready for our customers at all times.

Skills

People skills

Target driven

Multi-tasking

Independent work

Attention to detail

Education

Matric (Grade 12)

Job description

Yes Opportunity - Contact Centre Agent - Cape Town

Western Cape, South Africa

Trending

Job Description

Enter the job market and get a life-changing first working experience in our exciting retail Call Centre environment.

Tick the boxes below and you might just get a YES from us!

• Aged between 18 to 29 years old
• Matric (Preferable)
• Available and willing to work a fixed term 12 month contract
• Should not have been employed permanently with a single employer continuously for more than 1 year
• Should not be studying full time in the year of employment (July 2026 - June 2027)
• Should not have participated or been registered on the YES programme before
• Transportation for the applicants own account (if applicable)

Responsibilities:

Being an ambassador for our brand and offering amazing Customer experience.

Exceed Customer expectations by identifying and providing them with the best possible solutions.

Actively keeping track of sales performance against target.

Qualifications:

Grade 12 (Matric)

Skills:

Passionate about people is a must.

Target driven and experience focused.

Being an ambassador for our brand and offering amazing Customer experience.

Exceed Customer expectations by identifying and providing them with the best possible solutions.

Actively keeping track of sales performance against target.

Selling a diverse product range and keeping up to date with the latest décor and fashion trends.

Searching out opportunities for making new sales.

Assist with replenishing of stock to ensure the store is ready for our customers at all times.

Competencies and behaviours for success:

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Effectively building formal and informal relationship networks inside and outside the organization.

Building strong customer relationships and delivering customer-centric solutions.

Making good and timely decisions that keep the organization moving forward.

Anticipating and adopting innovations in business-building digital and technology applications.

Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Making good and timely decisions that keep the organization moving forward.

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Good verbal/ written communication skills and good organisational skills

Strong organizational and planning skills

The ability to multi-task in a fast-paced environment

The ability to work independently

The ability to take initiative

A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.