Customer Care Agent (Sandton)

Placements24; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff discounts on merchandise

Paid leave

Bonuses based on store performance

Job summary

Placements24 is assisting a renowned retail brand in recruiting a Customer Care Agent for their Sandton flagship store. You will be the first point of contact, delivering friendly service and handling inquiries to ensure an exceptional shopping experience.

This on-site role requires energy, a customer-centric mindset, and teamwork in a fast-paced environment. Key duties include greeting customers, processing transactions, resolving complaints, and staying updated on promotions.

Qualifications

• Proven experience in a customer-facing role, preferably in retail or hospitality.
• Excellent interpersonal and communication skills.
• Ability to handle inquiries and resolve issues calmly.
• Proficiency with POS systems and basic computer apps.
• Reliable, with strong work ethic and weekend availability.
• Matric certificate is required.

Responsibilities

• Greet and assist customers promptly and courteously.
• Respond to product, service, and store policy inquiries.
• Process sales transactions, returns, and exchanges accurately.
• Handle complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of products and promotions.
• Keep service areas neat and professional.
• Collaborate with sales team to enhance customer experience.
• Gather feedback and relay to management for improvements.
• Operate POS systems and store technology.
• Support in maintaining store standards and efficiency.

Skills

Customer service

Communication

Problem solving

Teamwork

POS systems

Education

Matric certificate

Tools

POS software

Job description

About the Role

Our client, a reputable retail brand, is seeking a dedicated Customer Care Agent to join their flagship store team in Sandton, Gauteng . This role is crucial for providing outstanding customer service, handling inquiries, resolving complaints, and ensuring every shopper has a positive experience. The ideal candidate will be personable, proactive, and adept at managing customer interactions across various touchpoints. You will be the face of the brand within a high-traffic, premium retail environment. This is an excellent opportunity to build a career in customer service within one of Johannesburg 's premier commercial districts, working directly with customers in Sandton .

Key Responsibilities

• Greet and assist customers promptly and courteously.
• Respond to customer inquiries regarding products, services, and store policies.
• Process sales transactions, returns, and exchanges efficiently and accurately.
• Handle customer complaints and resolve issues to ensure customer satisfaction.
• Maintain a thorough knowledge of store products and promotions.
• Ensure the presentation of customer service areas is neat and professional.
• Collaborate with sales associates and management to enhance the overall customer experience.
• Gather customer feedback and relay it to the management team for service improvement.
• Operate point-of-sale (POS) systems and other relevant store technology.
• Assist in maintaining store standards and operational efficiency.

Requirements

• Proven experience in a customer-facing role, preferably in retail or hospitality.
• Excellent interpersonal and communication skills, with a friendly and engaging demeanor.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in operating POS systems and basic computer applications.
• Ability to work effectively as part of a team in a fast-paced environment.
• A genuine passion for providing excellent customer service.
• Must be available to work on-site at our Sandton store, including weekends and public holidays as required.
• A Matric certificate is required.
• Excellent presentation and grooming standards.
• Reliability and a strong work ethic.

Benefits

Our client offers a competitive salary, staff discounts on merchandise, and opportunities for career advancement within their growing retail network. Benefits include paid leave and potential bonuses based on store performance. This role provides a chance to work in a vibrant retail setting in Sandton , a key commercial hub in Gauteng , and develop valuable customer service skills.