Customer Care Agent

Placements24; Mbombela (Nelspruit); Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Training and development

Supportive team culture

Résumé du poste

Placements24 is seeking a Customer Care Agent in Nelspruit, Mpumalanga to deliver outstanding support to shoppers in a busy retail environment.

You will handle inquiries, resolve complaints, process transactions, provide product information, and collaborate with staff to ensure a consistent, friendly customer experience.

Qualifications

• Prior experience in customer service, retail or related field preferred.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving and ability to stay calm in busy environments.
• Friendly and approachable personality with teamwork mindset.

Responsabilités

• Address customer questions regarding products, services, policies and promotions.
• Resolve complaints effectively with aim for first-contact resolution.
• Process transactions including sales, returns and exchanges accurately.
• Provide product information and recommendations to customers.
• Maintain a tidy and organized customer service desk.
• Assist customers with loyalty programs and special offers.
• Collaborate with staff to ensure a consistent customer experience.
• Document feedback and report recurring issues to management.
• Adhere to all company policies and procedures.

Connaissances

Customer service experience

Verbal communication

Interpersonal skills

Problem solving

Teamwork

Basic computer literacy

Formation

High school diploma

Description du poste

About the Role

Our client, a well-established retail chain, is seeking a dedicated Customer Care Agent to join their team in **Nelspruit, Mpumalanga**. This role is central to providing outstanding support and assistance to customers, ensuring their shopping experience is positive and seamless. You will handle inquiries, resolve complaints, and offer guidance on products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help others. This is an opportunity to be part of a customer-focused organization and contribute directly to client satisfaction and loyalty. The role requires a proactive individual who can efficiently manage customer interactions in a retail environment.

Key Responsibilities

• Address customer questions and concerns regarding products, services, store policies, and promotions.
• Resolve customer complaints effectively and efficiently, aiming for first-contact resolution.
• Process customer transactions, including sales, returns, and exchanges, accurately and promptly.
• Provide product information and recommendations to customers.
• Maintain a tidy and organized customer service desk.
• Assist customers with loyalty programs and special offers.
• Collaborate with store staff and management to ensure a consistent customer experience.
• Document customer feedback and report recurring issues to management.
• Ensure adherence to all company policies and procedures.

Requirements

• Previous experience in customer service, retail, or a related field is advantageous.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving capabilities and the ability to remain calm and professional.
• A friendly and approachable personality.
• Basic computer literacy and ability to learn new systems.
• Ability to work effectively in a team and independently.
• Flexibility to work retail hours, including weekends and public holidays.
• High school diploma or equivalent qualification.

Benefits

• This position offers a competitive salary and the chance to work in a dynamic retail environment.
• Our client provides a supportive team atmosphere and opportunities for training and development within the retail sector.
• Employees benefit from staff discounts and a positive company culture focused on customer satisfaction.
• This role is ideal for individuals looking to build a career in customer service and retail management.
• Gain valuable experience in handling diverse customer needs and contribute to the success of a recognized brand.