Customer Accounts Specialist: Multichannel Orders & Support

JVR Software; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

JVR Software seeks a customer-focused administrator to support sales and order processing for Woolworths Concepts and related stores. You will process orders, quotations, and courier arrangements while coordinating with warehouse, finance and customers.

Fluent Afrikaans and English, plus experience with Sage 200 or Pastel Evolution and Microsoft 365, are essential to manage high order volumes and maintain accurate records.

Qualifications

• 2–3 years of experience in customer-focused administration, sales support or order processing.
• Hands-on experience with Sage 200 / Pastel Evolution.
• Confident working knowledge of Microsoft 365 applications.
• Fluent in spoken and written Afrikaans and English.

Responsibilities

• Process sales orders and quotations for Woolworths Concepts, internal sister companies, e-commerce and private customers.
• Print and action daily and weekly order sheets, follow up on orders and communicate out-of-stock updates to outlying stores.
• Assist customers telephonically, via email, at reception and in person.
• Support the Sales Team with customer information and quotations.
• Liaise with Warehouse and Dispatch regarding customer requirements, stock availability and delivery arrangements.
• Capture courier waybills and complete DSV bulk manifests.
• Coordinate courier collections and manage courier claims and stationery.Maintain organised sales order, e-commerce and courier filing.
• Complete card transaction cash-ups.
• Plan and coordinate administrative activities around holidays, stocktakes and price changes.
• Take ownership of customer enquiries and ensure that queries are followed through to resolution.
• Work collaboratively with internal teams to find practical solutions while adhering to company processes.

Skills

Customer service

Afrikaans (Fluent)

English (Fluent)

Tools

Sage 200

Pastel Evolution

Microsoft 365

Job description

JVR Software seeks a customer-focused administrator to support sales and order processing for Woolworths Concepts and related stores. You will process orders, quotations, and courier arrangements while coordinating with warehouse, finance and customers.

Fluent Afrikaans and English, plus experience with Sage 200 or Pastel Evolution and Microsoft 365, are essential to manage high order volumes and maintain accurate records.