Credit Collections Consultant

Isilumko Staffing; Sandton; On-site; ZAR 162,000 - 198,000; Full time

Job summary

Isilumko Staffing in Sandton, South Africa, is seeking a Collections Agent to manage outstanding accounts and negotiate repayment arrangements. You will contact customers and strive to restore payment commitments with empathy and professionalism.

The role emphasizes compliance with policies and regulations, accurate recording of interactions, meeting targets, handling escalations, and maintaining confidentiality.

Responsibilities

• Contact customers regarding outstanding accounts and negotiate suitable repayment arrangements.
• Ensure collections are conducted in line with company policies and regulatory requirements.
• Deliver exceptional customer service while maintaining professionalism and empathy.
• Accurately capture customer interactions and payment commitments.
• Meet individual and team collections targets and performance metrics.
• Resolve customer queries and escalated complex matters where required.
• Maintain confidentiality and handle sensitive customer information responsibly.

Job description

Key Responsibilities

• Contact customers regarding outstanding accounts and negotiate suitable repayment arrangements.
• Ensure collections are conducted in line with company policies and regulatory requirements.
• Deliver exceptional customer service while maintaining professionalism and empathy.
• Accurately capture customer interactions and payment commitments.
• Meet individual and team collections targets and performance metrics.
• Resolve customer queries and escalated complex matters where required.
• Maintain confidentiality and handle sensitive customer information responsibly.