Graduate Credit Collections Associate

Isilumko Staffing; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Isilumko Staffing is building a Talent Pipeline of BCom graduates for future roles in credit collections and financial services. This opportunity offers practical exposure to credit management, customer engagement, and financial risk control in a regulated environment.

The ideal candidate will assist in managing customer accounts, supporting collections activities, and ensuring compliance with regulatory standards while enhancing their skills in the financial sector.

Qualifications

• Strong numerical, analytical, and problem-solving skills.
• Interest in credit management and financial services operations.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with customers to manage and follow up on outstanding balances.
• Negotiate payment arrangements according to company policies.
• Maintain accurate records of customer interactions.

Skills

Analytical skills

Problem-solving skills

Numerical skills

Communication skills

Education

BCom Degree in Accounting, Finance, Economics, or related discipline

Job description

We are building a Talent Pipeline of BCom graduates for future opportunities within the credit collections and financial services environment. This role is ideal for graduates seeking practical exposure to credit management, customer engagement, and financial risk control within a structured, regulated environment.
Successful candidates will support collections activities, engage with customers regarding outstanding accounts, and assist in maintaining healthy credit portfolios while adhering to regulatory and compliance standards.
Key Responsibilities
Engage with customers to manage and follow up on outstanding balances
Negotiate payment arrangements in line with company credit policies
Maintain accurate records of customer interactions and repayment commitments
Ensure compliance with internal credit, collections, and regulatory requirements
Assess customer financial information to support repayment decisions
Escalate high?risk accounts or complex cases where required
Meet individual and team performance targets and service standards
Minimum Requirements
BCom Degree in Accounting, Finance, Economics, or a related discipline
Strong numerical, analytical, and problem?solving skills
Interest in credit management, debt recovery, or financial services operations
Willingness and flexibility to work shifts, where required
Excellent verbal and written communication skills
Ability to work effectively under pressure and handle difficult conversations professionally
Advantageous (Nice to Have)
Knowledge of KYC documentation and customer due?diligence processes
Exposure to call centre or customer service environments
Basic understanding of credit risk, lending products, or collections processes
Familiarity with financial services regulations and compliance requirements