Credit Collections

Isilumko Staffing; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Isilumko Staffing is building a Talent Pipeline of BCom graduates for future roles in credit collections and financial services. This opportunity offers practical exposure to credit management, customer engagement, and financial risk control in a regulated environment.

The ideal candidate will assist in managing customer accounts, supporting collections activities, and ensuring compliance with regulatory standards while enhancing their skills in the financial sector.

Qualifications

• Strong numerical, analytical, and problem-solving skills.
• Interest in credit management and financial services operations.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with customers to manage and follow up on outstanding balances.
• Negotiate payment arrangements according to company policies.
• Maintain accurate records of customer interactions.

Skills

Analytical skills

Problem-solving skills

Numerical skills

Communication skills

Education

BCom Degree in Accounting, Finance, Economics, or related discipline

Job description

Overview

We are building a Talent Pipeline of BCom graduates for future opportunities within the credit collections and financial services environment. This role is ideal for graduates seeking practical exposure to credit management, customer engagement, and financial risk control within a structured, regulated environment.

Successful candidates will support collections activities, engage with customers regarding outstanding accounts, and assist in maintaining healthy credit portfolios while adhering to regulatory and compliance standards.

Responsibilities

• Engage with customers to manage and follow up on outstanding balances


• Negotiate payment arrangements in line with company credit policies


• Maintain accurate records of customer interactions and repayment commitments


• Ensure compliance with internal credit, collections, and regulatory requirements


• Assess customer financial information to support repayment decisions


• Escalate high-risk accounts or complex cases where required


• Meet individual and team performance targets and service standards

Minimum Requirements

• BCom Degree in Accounting, Finance, Economics, or a related discipline


• Strong numerical, analytical, and problem-solving skills


• Interest in credit management, debt recovery, or financial services operations


• Willingness and flexibility to work shifts, where required


• Excellent verbal and written communication skills


• Ability to work effectively under pressure and handle difficult conversations professionally

Advantageous (Nice to Have)

• Knowledge of KYC documentation and customer due-diligence processes


• Exposure to call centre or customer service environments


• Basic understanding of credit risk, lending products, or collections processes


• Familiarity with financial services regulations and compliance requirements