Collections Consultant- 6 months

Evolution Group; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Evolution Group in East London, South Africa, is seeking a driven collections assistant to contact customers by phone to recover overdue payments and negotiate payment plans.

You will document all interactions, strive to meet daily and monthly targets, and escalate complex cases when needed, while staying compliant with all applicable laws and regulations.

The role offers commission-based earnings based on performance, and a supportive team environment.

Responsibilities

• Contact customers via phone to collect overdue payments
• Work with customers to negotiate payment plans and resolve payment issues
• Use communication skills to build rapport with customers and encourage payment
• Document all communication with customers in a clear and concise manner
• Meet daily, weekly, and monthly collection targets to earn commission
• Work independently, while staying in touch with team leader or manager
• Follow up on payment promises and commitments made by customers
• Escalate difficult collection cases to the appropriate team leader or manager
• Maintain compliance with all collection laws and regulations

Job description

• Contact customers via phone to collect overdue payments
• Work with customers to negotiate payment plans and resolve payment issues
• Use communication skills to build rapport with customers and encourage payment
• Document all communication with customers in a clear and concise manner
• Meet daily, weekly, and monthly collection targets to earn commission
• Work independently, while staying in touch with team leader or manager
• Follow up on payment promises and commitments made by customers
• Escalate difficult collection cases to the appropriate team leader or manager
• Maintain compliance with all collection laws and regulations