Debt Collector

O'Brien Recruitment; South Africa; On-site; ZAR 150,000 - 190,000; Full time

Job summary

O'Brien Recruitment is seeking an experienced debt collection specialist in South Africa to manage outstanding accounts and communicate with customers. The role requires negotiating payment arrangements, following up on overdue payments, and resolving payment discrepancies while maintaining accurate records.

Strong communication, confidentiality and organizational skills are essential. The ideal candidate will have extensive experience in debt collection or accounts receivable, proficiency with

Qualifications

• 23 years of relevant experience in debt collection, credit control or accounts receivable.
• Strong communication, negotiation and interpersonal skills.
• Experience following up on outstanding accounts and overdue payments.
• Ability to handle payment queries and negotiate suitable payment arrangements.
• Good administrative and organisational skills.
• Accurate record-keeping and attention to detail.
• Ability to handle confidential financial information professionally.
• Proficiency in Microsoft Office and relevant debt collection or accounting systems.
• Ability to work independently, meet deadlines and achieve collection targets.

Responsibilities

• Contact customers regarding outstanding and overdue accounts.
• Follow up on unpaid invoices and outstanding balances.
• Negotiate payment arrangements and monitor agreed payment dates.
• Respond to account queries and assist with resolving payment discrepancies.
• Maintain accurate records of collection activities and customer interactions.
• Monitor outstanding accounts and escalated unresolved matters when necessary.
• Provide professional and courteous customer service throughout the collection process.

Job description

Minimum Requirements

23 years of relevant experience in debt collection, credit control or accounts receivable preferred. Strong communication, negotiation and interpersonal skills. Experience following up on outstanding accounts and overdue payments. Ability to handle payment queries and negotiate suitable payment arrangements. Good administrative and organisational skills. Accurate record-keeping and attention to detail. Ability to handle confidential financial information professionally. Proficiency in Microsoft Office and relevant debt collection or accounting systems. Ability to work independently, meet deadlines and achieve collection targets.

Key Responsibilities

• Contact customers regarding outstanding and overdue accounts.
• Follow up on unpaid invoices and outstanding balances.
• Negotiate payment arrangements and monitor agreed payment dates.
• Respond to account queries and assist with resolving payment discrepancies.
• Maintain accurate records of collection activities and customer interactions.
• Monitor outstanding accounts and escalated unresolved matters when necessary.
• Provide professional and courteous customer service throughout the collection process.