Courier Controller — Cape Town (6-Month Contract)

Takealot Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is seeking a Courier Controller for a 6-month assignment in Cape Town. You will manage courier service providers, ensure SLA adherence and coordinate distribution operations to meet customer expectations.

The role reports to the Courier Service Manager and requires strong planning, problem solving, and data integrity skills to optimize delivery performance and stakeholder satisfaction.

Qualifications

• Post Matric qualification in logistics or relevant
• At least 3 years in a distribution and 3PL environment
• Proficiency in relevant software applications and packages; computer literacy; knowledge of transport legislation

Responsibilities

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
• Maintain Standard Operating Procedures for the department and review SOPs regularly
• Daily manage all assigned deliveries and escalate issues to clients until resolved
• Ensure data integrity by aligning courier systems with company systems
• Report and analyze failed deliveries and problem parcels to identify trends
• Maintain good relationships with service providers and provide feedback
• Review claims for loss or damage and route to manager for processing
• Reconcile transport accounts to monthly rates and advise on payments
• Seek innovative courier solutions to enhance service for clients

Skills

Planning & organizing

Problem solving

Analytical skills

Interpersonal skills

Attention to detail

Team collaboration

Self-confidence

Education

Post Matric Qualification in logistics

Tools

Software proficiency

Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is seeking a Courier Controller for a 6-month assignment in Cape Town. You will manage courier service providers, ensure SLA adherence and coordinate distribution operations to meet customer expectations.

The role reports to the Courier Service Manager and requires strong planning, problem solving, and data integrity skills to optimize delivery performance and stakeholder satisfaction.