Courier Controller-FTC 6Months New Cape Town

Takealot Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is seeking a Courier Controller for a 6-month assignment in Cape Town. You will manage courier service providers, ensure SLA adherence and coordinate distribution operations to meet customer expectations.

The role reports to the Courier Service Manager and requires strong planning, problem solving, and data integrity skills to optimize delivery performance and stakeholder satisfaction.

Qualifications

• Post Matric qualification in logistics or relevant
• At least 3 years in a distribution and 3PL environment
• Proficiency in relevant software applications and packages; computer literacy; knowledge of transport legislation

Responsibilities

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
• Maintain Standard Operating Procedures for the department and review SOPs regularly
• Daily manage all assigned deliveries and escalate issues to clients until resolved
• Ensure data integrity by aligning courier systems with company systems
• Report and analyze failed deliveries and problem parcels to identify trends
• Maintain good relationships with service providers and provide feedback
• Review claims for loss or damage and route to manager for processing
• Reconcile transport accounts to monthly rates and advise on payments
• Seek innovative courier solutions to enhance service for clients

Skills

Planning & organizing

Problem solving

Analytical skills

Interpersonal skills

Attention to detail

Team collaboration

Self-confidence

Education

Post Matric Qualification in logistics

Tools

Software proficiency

Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Courier Controller for 6 Monthsto join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Purpose of the role: Manage services and relationships with the assigned courierservice providers. Adhere to SLA’s to ensure that servicedelivery is in accordance with customer expectations.

This position reports to the Courier Service Manager

Your responsibilities can include:

• Manage services provided by courier service providers,ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organisedistribution operations as per agreed customer SLA’s
• Maintain Standard Operating Procedures for thedepartment, ensuring regular reviews of SOPs, andidentify areas where SOP’s can be improved andimplement changes accordingly
• Daily manage all assigned deliveries and highlightproblems to clients and follow through until resolved.
• Daily manage interfaces to ensure alignment betweencourier systems and company systems ensuring dataintegrity of information used.
• Report, analyze, record and measure all failed deliveriesand problem parcels to identify trends and root causes.
• Maintaining good relationships and manage services ofservice providers and giving formally measuredfeedback
• Examine claims for loss or damage and send to manager for approval of processing.
• Reconciling of transport account to the agreed monthlyrates and ensure that requirements have been met, andrecommend payment amount to Courier Manager.
• Continuously seeking innovative courier solutions for ourclients to provide a more encompassed service to ourclients.

Qualifications and experience:

• Post Matric Qualification in logistics or relevant
• At least 3 years in a distribution and 3PL environment
• Proficiency in relevant software applications and packagesComputer Literacy Prior of knowledge & keeping abreast oftransport legislative requirements

Attributes required :

• Able to work under pressure & project a professional image ofthe company
• Planning and organising ∙ Conflict resolution
• Problem solving skills ∙ Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
• Flexible and open towards change
• Relationship-building skills
• Attention to detail/Quality of output
• Methodical ∙ Analytical skills
• Advanced numerical skills
• Goal orientated and motivated to succeed
• Interpersonal skills

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Should you not reside in the city the vacancy is based (Cape Town) and would need to relocate for a job opportunity, it is understood that this relocation would be your financial responsibility. By applying for this position it is deemed that you understand and accept this. * Select...

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