Counter Sales(Internal Applications Only)

Cashbuild Limited; South Africa; On-site; ZAR 120,000 - 150,000; Full time

Job summary

Cashbuild Limited is seeking a customer-focused cashier to assist shoppers, answer product questions, and process sales transactions accurately at the counter and showroom, while keeping a clean and organized space.

You will monitor inventory levels, restock merchandise as needed, ensure stock is merchandised neatly, handle payments, and provide reliable, friendly service while maintaining safety standards.

Qualifications

• Grade 12 or equivalent NQF 4 qualification.
• 1 year sales experience in hardware retail/wholesale or similar.
• 1 year carpentry experience would be advantageous.
• Ability to perform basic calculations accurately.
• Well developed problem solving and analytical skills.
• Willing to work shifts, weekends and public holidays.
• Ability to work under pressure.

Responsibilities

• Assist customers with product inquiries and purchases.
• Process sales transactions accurately and efficiently.
• Maintain a clean and organized sales counter and showroom.
• Monitor inventory levels and restock merchandise as needed.
• Accurate processing of orders and payments.
• Provide reliable customer service.
• Advise customers correctly on product.
• Handle customer complaints timely.

Skills

Customer service

Sales experience

Communication

Problem solving

Attention to detail

Shift work

Basic math

Education

Grade 12 / NQF4

Job description

Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed

Requirements

• Grade 12 or equivalent NQF 4 qualifications.
• 1 year sales experience in a hardware retail, wholesale or similar environment
• 1 year carpentry experience would be advantageous
• Ability to perform basic calculations accurately.
• Well developed problem solving and analytical skills
• Must be willing to work shifts, weekends, and Public Holidays.
• Must be able to work under pressure.

Key Performance Area

• Accurate processing of order request received from customers
• Accurate processing of sales made by customers
• Accurate receipt of payments received and related banking processes
• Provide reliable, prompt Customer Service.
• Advise Customers correctly on product.
• Assist Customer with any product queries.
• Assist with Customer complaints timely.
• Must be available in area of responsibility.
• Assist in other departments as and when requiredProduct knowledge on all products and services offered
• Assist with packing stock away as per allocated bins.
• Ensure stock is merchandised immediately after being received.
• Ensure sales counters is kept free of stock and in a presentable manner.
• Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
• Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
• Be aware of suspicious behaviours or people and report any suspicions to Management.
• No product to be loaded for a customer without proof of purchase or required documentation

Values:Integrity

Complying with generally accepted standards in activities related to the position. keeps promises. creates realistic expectations. is sincere. handles sensitive information carefully. shows awareness of values, indicates when boundaries are crossed.

Accuracy

Effectively handling detailed information and being consistently attentive to details. Works in an orderly fashion. Ensures that matters are handled in an orderly and accurate manner from start to finish. Prevents mistakes. Invests energy in checking his/her work for mistakes.

Client focus

Identifying and actively responding to clients' wishes and needs. Deals with clients in a friendly manner. Shows involvement in the client's problem. Makes clients feel welcome. Approaches the client's question with a can-do mentality

Personal development

Being aware of one's own strengths and weaknesses: consciously working on personal development. Is focused on self-broadening and/or gaining more in-depth knowledge. Follows relevant training programmes and/or looks for opportunities to gain experience. Seeks and uses opportunities for personal development. Asks for feedback in order to learn