Counter Sales(External Applications Only)

P&L; Soweto; On-site; ZAR 60,000 - 95,000; Full time

Job summary

P&L is seeking a Counter Sales Associate for our Soweto hardware counter. You will assist customers with product inquiries, process sales, and maintain an organized showroom and counter area. Inventory monitoring and restocking are part of the role.

The ideal candidate has Grade 12/NQF4, at least 1 year in hardware retail or similar, and some carpentry knowledge. You must be able to work shifts, weekends and public holidays, and handle pressure while delivering accurate transactions.

Qualifications

• Grade 12 or equivalent NQF 4 qualifications.
• 1 year sales experience in a hardware retail, wholesale or similar environment
• 1 year carpentry experience would be advantageous
• Ability to perform basic calculations accurately.
• Well developed problem solving and analytical skills
• Must be willing to work shifts, weekends, and Public Holidays.
• Must be able to work under pressure.

Responsibilities

• Accurate processing of order requests from customers
• Accurate processing of sales made by customers
• Accurate receipt of payments received and related banking processes
• Provide reliable, prompt Customer Service.
• Advise Customers correctly on product.
• Assist Customer with any product queries.
• Assist with Customer complaints timely.
• Must be available in area of responsibility.
• Assist in other departments as and when required
• Product knowledge on all products and services offered
• Assist with packing stock away as per allocated bins.
• Ensure stock is merchandised immediately after being received.
• Ensure sales counters are kept free of stock and presented well.
• OHSA safety compliance within area of responsibility.
• Stock in area of responsibility merchandised safely.
• Be aware of suspicious behaviours and report to Management.
• No product to be loaded for a customer without proof of purchase.

Skills

Sales experience

Carpentry knowledge

Basic math

Problem solving

Pressure handling

Flexible shifts

Customer service

Education

Grade 12 / NQF4

Job description

Counter Sales(External Applications Only)

About the job Counter Sales(External Applications Only)

Description:

Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed

Requirement:

• Grade 12 or equivalent NQF 4 qualifications.
• 1 year sales experience in a hardware retail, wholesale or similar environment
• 1 year carpentry experience would be advantageous
• Ability to perform basic calculations accurately.
• Well developed problem solving and analytical skills
• Must be willing to work shifts, weekends, and Public Holidays.
• Must be able to work under pressure.

Key Performance Area:

Description:

• Accurate processing of order request received from customers
  
• Accurate processing of sales made by customers
  
• Accurate receipt of payments received and related banking processes
  
• Advise Customers correctly on product.
  
• Assist Customer with any product queries.
  
• Assist with Customer complaints timely.
• Must be available in area of responsibility.
• Assist in other departments as and when required
• Product knowledge on all products and services offered
  
• Assist with packing stock away as per allocated bins.
  
• Ensure stock is merchandised immediately after being received.
  
• Ensure sales counters is kept free of stock and in a presentable manner.
  
• Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
  
• Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
  
• Be aware of suspicious behaviours or people and report any suspicions to Management.
  
• No product to be loaded for a customer without proof of purchase or required documentation.
  

Values:

Integrity

• creates realistic expectations.
  
• is sincere.
  
• handles sensitive information carefully.
  
• shows awareness of values, indicates when boundaries are crossed.

Description:

Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed

Requirement:

• Grade 12 or equivalent NQF 4 qualifications.

• 1 year sales experience in a hardware retail, wholesale or similar environment

• 1 year carpentry experience would be advantageous

• Ability to perform basic calculations accurately.

• Well developed problem solving and analytical skills

• Must be willing to work shifts, weekends, and Public Holidays.

• Must be able to work under pressure.

Key Performance Area:

Description:

• Accurate processing of order request received from customers
  
• Accurate processing of sales made by customers
  
• Accurate receipt of payments received and related banking processes
  
• Provide reliable, prompt Customer Service.
  
• Advise Customers correctly on product.
  
• Assist Customer with any product queries.
  
• Assist with Customer complaints timely.
• Must be available in area of responsibility.
• Assist in other departments as and when required
• Product knowledge on all products and services offered
  
• Assist with packing stock away as per allocated bins.
  
• Ensure stock is merchandised immediately after being received.
  
• Ensure sales counters is kept free of stock and in a presentable manner.
  
• Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
  
• Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
  
• Be aware of suspicious behaviours or people and report any suspicions to Management.
  
• No product to be loaded for a customer without proof of purchase or required documentation.
  

Values:

Integrity

• keeps promises.
  

• creates realistic expectations.
  

• is sincere.
  

• handles sensitive information carefully.
  

• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
  

• Works in an orderly fashion.
  

• Ensures that matters are handled in an orderly and accurate manner from start to finish.
  

• Prevents mistakes.
  

• Invests energy in checking his/her work for mistakes.
  

Client focus

• Identifying and actively responding to clients' wishes and needs.
  

• Deals with clients in a friendly manner.
  

• Shows involvement in the client's problem.
  

• Makes clients feel welcome.
  

• Approaches the client's question with a can-do mentality
  

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
  

• Is focused on self-broadening and/or gaining more in-depth knowledge.
  

• Follows relevant training programmes and/or looks for opportunities to gain experience.
  

• Seeks and uses opportunities for personal development.
  

• Asks for feedback in order to learn
• Complying with generally accepted standards in activities related to the position.