Cosmetics Sales Advisor: Customer Experience & Upsell

Clicks Group Limited; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clicks Group Limited in Pretoria is seeking a customer-focused sales associate to deliver exceptional service for cosmetics and related products.

You will drive store sales through cross- and up-selling, maintain stock and store presentation, and support promotional events to enhance brand loyalty and profitability.

The role demands strong listening and interpersonal skills, problem solving, and the ability to interact effectively with customers to achieve sales targets.

Qualifications

• Experience in cosmetics.
• Retail in sales or service environment (desirable).
• Listening and interpersonal skills.
• Problem solving ability.

Responsibilities

• Drive sales of the store through cross and up selling.
• Reduce loss and shrinkage in store by adhering to Store Operating Procedure.
• Create an appealing shopping environment for customers.
• Maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
• Increase profitability and brand loyalty with customers.
• Ensure continuity of excellent customer service.

Skills

Customer service

Interpersonal skills

Problem solving

Selling skills

Communication

Retail knowledge

Job description

Clicks Group Limited in Pretoria is seeking a customer-focused sales associate to deliver exceptional service for cosmetics and related products.

You will drive store sales through cross- and up-selling, maintain stock and store presentation, and support promotional events to enhance brand loyalty and profitability.

The role demands strong listening and interpersonal skills, problem solving, and the ability to interact effectively with customers to achieve sales targets.