Beauty Advisor: Elevate Customer Experience & Sales

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group Limited is seeking Beauty Advisors for Clicks stores in Cape Town. The role focuses on delivering professional beauty guidance, merchandising, and high standards of housekeeping to boost sales and customer loyalty.

You will consult with customers, stay updated on product ranges, promotions and events, and actively promote the Clicks clubcard while maintaining visual standards in-store.

Qualifications

• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment.
• Understanding and application of selling principles.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.
• Knowledge of beauty and skincare products.
• Results and target driven.
• Strong customer orientation.

Responsibilities

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Skills

Selling principles

Customer service

Interpersonal skills

Engaging

Persuasion

Networking

Commercial thinking

Planning and organising

Working under pressure

Job description

Clicks Group Limited is seeking Beauty Advisors for Clicks stores in Cape Town. The role focuses on delivering professional beauty guidance, merchandising, and high standards of housekeeping to boost sales and customer loyalty.

You will consult with customers, stay updated on product ranges, promotions and events, and actively promote the Clicks clubcard while maintaining visual standards in-store.