Contract Manager (Re-Advertisement)

Bidvest Prestige; Gauteng; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Bidvest Prestige is seeking an Operations Manager to implement and manage a cleaning solution for Clients in accordance with the SLA. You will drive cleaning and hygiene, audit service quality, and manage staff performance with coaching and support.

This role requires strong planning, risk management, and stakeholder relationship skills. Reporting to the Operations Manager, you will propose cost‑effective improvements, manage rosters and leave, and ensure compliance with OHS Act and ISO 9001

Qualifications

• NQF Level 6 Diploma in a related field is required.
• Matric/Senior Certificate is mandatory.
• Valid SA Driver's License is required.
• 3 years of relevant experience in Facilities Management, CRM, Property Management and Financial Management.

Responsibilities

• Drive cleaning and hygiene for the Client.
• Ensure delivery of efficient service as outlined in the SLA.
• Implement an effective HSE, Quality & Risk Management system with the Operations Manager.
• Conduct daily audits on services rendered and maintain prescribed quality.
• Assist in managing projects and provide technical support where applicable.
• Identify gaps and deficiencies in services and implement continuous improvements.
• Suggest innovative, cost-effective solutions based on best practices.
• Provide monthly reports and feedback on SLA compliance.
• Build strategic relationships internally and externally.
• Manage staff performance and provide coaching, support and feedback.
• Handle staff scheduling and approve leave for subordinates.
• Train, coach, mentor and develop subordinate employees.
• Implement cleaner work schedules and evaluate performance.

Skills

OHS Act knowledge

ISO 9001 knowledge

Analytical skills

Planning/Scheduling

Team leadership

Education

NQF Level 6 Diploma: Property Management, Project Management, Operations Management or related

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

Job description

ROLE PURPOSE

To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication