Facilities Manager

Empact Group; KwaZulu-Natal; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Empact Group is seeking a Facilities Manager to oversee end-to-end site services, including maintenance, client satisfaction, and financial performance. The role requires leading in-house teams and subcontractors, ensuring compliance, and driving operational excellence.

You will manage contracts, safety standards, and stakeholder relationships to deliver consistent service delivery. With strong leadership and a focus on continuous improvement, you will guide technical and non-technical teams,

Qualifications

• Grade 12 with a relevant qualification in Commerce or Business Management.

Responsibilities

• Manage all site services including buildings, equipment, infrastructure and support services.

Skills

Facilities management

Customer service

Financial acumen

MS Office

MS Project

Communication and reporting

Leadership

Decision-making and problem-solving

South African labour law knowledge

Driver's license

Education

Grade 12 with Commerce/Business Management

Tools

MS Office

MS Project

Job description

Purpose of the Role

The Facilities Manager is responsible for the end-to-end management of site services, delivered through in-house teams and subcontractors. This includes overseeing technical maintenance of buildings and equipment, ensuring operational excellence, and driving high levels of client satisfaction and financial performance.

The role requires effective leadership of site teams, adherence to contractual obligations, and alignment with sector strategy, statutory regulations, and client expectations. The incumbent will ensure efficient contract delivery while consistently enhancing the overall customer experience.

Education and experience requirements

• Grade 12 with a relevant qualification in Commerce or Business Management
• Minimum 5 years’ experience in Facilities or Property Management
• At least 3 years’ experience in an industrial site environment
• Minimum 5 years’ experience in hard services and technical management
• Strong understanding of Safety, Health, Environment, and Quality (SHEQ)
• Proven operational experience at management level
• Experience managing both technical and non-technical teams
• Working knowledge of facilities management equipment, materials, and supplies
• Valid driver’s license

Key areas of responsibility:

Site & Contract Management

• Manage all site services, including buildings, equipment, infrastructure, and support services
• Ensure compliance with contract specifications, SLAs, and statutory regulations
• Support bid processes and the mobilisation of new business within the infrastructure portfolio
• Develop and execute project plans, schedules, and operational strategies
• Monitor and report on site performance (weekly, monthly, quarterly)
• Maintain strong stakeholder relationships with clients, suppliers, and internal teams
• Ensure minimal operational disruption and high service delivery standards

Operational Excellence

• Oversee maintenance, repairs, and replacement of site assets and equipment
• Supervise outsourced service providers and ensure service quality
• Manage cleaning operations, efficiency, and routines
• Ensure compliance with the Occupational Health and Safety Act and National Building Regulations
• Implement waste management procedures in line with environmental legislation
• Drive continuous improvement and innovation across site operations

Financial & Resource Management

• Manage site budgets, including labour, maintenance, materials, and consumables
• Ensure cost control while maintaining service quality
• Oversee stock control and resource planning
• Maintain optimal staffing levels and effective rostering

People Management & Leadership

• Lead, develop, and manage site teams to deliver high performance
• Ensure training and appointment of First Aiders and Fire Marshals
• Communicate performance expectations, targets, and client feedback regularly
• Identify risks and implement corrective actions proactively
• Foster a culture of accountability, safety, and continuous improvement

Compliance & Governance

• Ensure compliance with SHEQ, food hygiene (where applicable), and labour legislation
• Implement and monitor quality assurance systems and customer satisfaction metrics
• Maintain accurate and timely site administration and reporting
• Represent the company at client meetings and performance reviews

Knowledge, Skills & Competencies

• Strong knowledge of facilities services environments (cleaning, catering, housekeeping, reception)
• Excellent customer service and stakeholder management skills
• Strong financial acumen and commercial awareness
• Proficiency in MS Office and MS Project
• Excellent communication and report-writing skills
• Strong leadership and people management capability
• Results-driven, self-motivated, and performance-oriented
• Sound decision-making and problem-solving skills
• Good knowledge of South African labour legislation