Contract Manager Housekeeping (Woodmead)

Elchemie; Gauteng; On-site; ZAR 142,000 - 193,000; Full time

Benefits offered by this job

Provident fund

Permanent position

Career progression

Job summary

Elchemie is seeking a hands-on Housekeeping Supervisor to lead site cleaning teams across shifts in Gauteng. You will mentor room attendants, ensure hotel-grade hygiene, manage rosters, and drive service excellence in partnership with client executives.

The role requires 3–5 years in housekeeping supervision, strong communication, and a solid understanding of SA labour and safety standards. A matric with hospitality or operations qualifications is advantageous, and transport is essential.

Qualifications

• 3–5 years in contract management or supervision in housekeeping/cleaning services.
• Knowledge of hotel housekeeping standards, cleaning methods, chemical management, and guest satisfaction.
• Willingness to work flexible shifts, including weekends/holidays.
• Valid transport for shift times.
• Knowledge of SA labour law (BCEA, LRA) and OHS standards.
• Matric and qualification in Hospitality/Facilities/Operations advantageous.

Responsibilities

• Lead site cleaning teams and room attendants; manage shift rosters, training, and performance.
• Collaborate with client's Executive Housekeeper and site management; address client queries and operational needs.
• Oversee daily cleaning operations, hygiene standards, room turnarounds and inspections across properties.
• Conduct SLA reviews with hotel management and drive service improvements.
• Monitor contract profitability, budgets, wage costs, chemical/equipment usage, and asset registers.
• Enforce OHS standards and audit readiness, including color-coding and MSDS compliance.

Skills

People management

Communication

Client relationship

Housekeeping knowledge

Education

Matric (Gr12)

Hospitality/Facilities/Operations qualification

Job description

What you'll be doing

• Team Leadership & People Management: Direct, motivate, and mentor site cleaning teams and room attendants across rotating shifts; foster a positive working environment, handle shift rosters, manage absenteeism, and conduct hands-on training.
• Client & Housekeeper Collaboration: Work closely in tandem with the client's Executive Housekeeper and site management; maintain open communication channels and directly handle client queries, feedback, and operational requirements.
• Housekeeping & Operational Excellence: Oversee daily cleaning operations, enforcing hotel-grade hygiene standards, room turnarounds, and room inspection protocols across designated properties.
• SLA & Relationship Management: Conduct regular SLA feedback meetings with hotel management, proactively resolve complaints, and ensure continuous service improvements.
• Financial & Resource Control: Monitor contract profitability, manage site budgets, control wage costs, audit cleaning chemical/equipment usage, and maintain accurate asset registers.
• Health & Safety Compliance: Enforce strict Occupational Health and Safety (OHS) standards, color-coding protocols, chemical safety (MSDS), and audit readiness.

What you'll need

• Minimum 3-5 years of contract management or supervisory experience strictly within Housekeeping and Cleaning Services (Hotel, Resort, Lodge, or Boutique Hospitality environment).
• In-depth knowledge of hotel housekeeping standards, cleaning methodologies, chemical management, room inspection workflows, and guest satisfaction standards.
• Shift Availability: Fully available and willing to work flexible shift rosters, including weekends and public holidays as dictated by operational needs.
• Transport: Must have reliable, dependable transport to and from work for scheduled shift times.
• Compliance & HR: Solid understanding of South African labour legislation (BCEA, LRA), OHS standards, and performance management.
• Gr12 - Matric Pass, tertiary qualification in Hospitality Management, Facilities Management, or Operations is advantageous.
• Exceptional interpersonal, communication, and relationship-building skills with a proven ability to lead and manage cleaning teams while dealing diplomatically with clients and Executive Housekeepers.

What is in it for you?

• Competitive Remuneration: R15 000 CTC (includes 5.25% provident fund contribution).
• Dynamic Environment: A high-performance culture that values strong leadership, team development, and service excellence.
• Stability & Growth: Permanent position with a leading national service provider and a structured pathway toward Area Manager or Operations Manager roles.

A Few Things to Know

• Environment: Fast-paced, service-intensive, and people-centric.
• Schedule: Shift work required (day, night, weekend, and holiday rotations depending on site requirements).
• Transport: Reliable transport to ensure punctual arrival for shift handovers is essential.

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