Contract Manager Housekeeping (East Rand)

Elchemie; Gauteng; On-site; ZAR 201,000 - 212,000; Full time

Benefits offered by this job

Provident fund

Job summary

Elchemie in Gauteng, SA, seeks an experienced Housekeeping Operations Supervisor to lead site cleaning teams across rotating shifts, ensure hygiene standards, and manage client queries.

You’ll need 3–5 years in housekeeping/cleaning services, strong leadership and OHS knowledge, and a Matric; a tertiary hospitality/facilities qualification is advantageous.

Qualifications

• 3–5 years of contract management or supervisory experience strictly within housekeeping and cleaning services.
• Strong interpersonal and relationship-building skills.
• Proven ability to lead teams, manage shifts, and handle client interactions.

Responsibilities

• Direct, motivate, and mentor site cleaning teams and room attendants across rotating shifts.
• Collaborate with client executives and site management to meet operational requirements.
• Oversee daily housekeeping operations and enforce hygiene standards.
• Conduct SLA reviews with hotel management and drive service improvements.
• Monitor contract profitability, budgets, and resource usage.
• Enforce OHS standards and safety protocols; audit readiness.

Skills

Leadership

Communication

People management

Education

Matric (Gr12)

Job description

What you'll be doing

• Team Leadership & People Management: Direct, motivate, and mentor site cleaning teams and room attendants across rotating shifts; foster a positive working environment, handle shift rosters, manage absenteeism, and conduct hands‑on training.
• Client & Housekeeper Collaboration: Work closely in tandem with the client’s Executive Housekeeper and site management; maintain open communication channels and directly handle client queries, feedback, and operational requirements.
• Housekeeping & Operational Excellence: Oversee daily cleaning operations, enforcing hotel‑grade hygiene standards, room turnarounds, and room inspection protocols across designated properties.
• SLA & Relationship Management: Conduct regular SLA feedback meetings with hotel management, proactively resolve complaints, and ensure continuous service improvements.
• Financial & Resource Control: Monitor contract profitability, manage site budgets, control wage costs, audit cleaning chemical/equipment usage, and maintain accurate asset registers.
• Health & Safety Compliance: Enforce strict Occupational Health and Safety (OHS) standards, color‑coding protocols, chemical safety (MSDS), and audit readiness.

What you’ll need

• Minimum 3–5 years of contract management or supervisory experience strictly within Housekeeping and Cleaning Services (Hotel, Resort, Lodge, or Boutique Hospitality environment).
• Industry Knowledge: In-depth knowledge of hotel housekeeping standards, cleaning methodologies, chemical management, room inspection workflows, and guest satisfaction standards.
• Shift Availability: Fully available and willing to work flexible shift rosters, including weekends and public holidays as dictated by operational needs.
• Transport: Must have reliable, dependable transport to and from work for scheduled shift times.
• Compliance & HR: Solid understanding of South African labour legislation (BCEA, LRA), OHS standards, and performance management.
• Gr12 Matric Pass -Tertiary qualification in Hospitality Management, Facilities Management, or Operations is advantageous.
• Exceptional interpersonal, communication, and relationship-building skills with a proven ability to lead and manage cleaning teams while dealing diplomatically with clients and Executive Housekeepers.

What is in it for you?

• Competitive Remuneration: R18 000 – R19 000 CTC (includes 5.25% provident fund contribution).
• Dynamic Environment: A high-performance culture that values strong leadership, team development, and service excellence.
• Stability & Growth: Permanent position with a leading national service provider and a structured pathway toward Area Manager or Operations Manager roles.

A Few Things to Know

• Environment: Fast-paced, service-intensive, and people-centric.
• Schedule: Shift work required (day, night, weekend, and holiday rotations depending on site requirements).
• Transport: Reliable transport to ensure punctual arrival for shift handovers is essential.

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