Housekeeping Contract Manager

Karen Tupper Recruitment; Cape Town; On-site; ZAR 350,000 - 450,000; Full time

Job summary

Karen Tupper Recruitment is seeking an experienced Housekeeping Contract Manager to oversee operations at a busy hotel in Cape Town. You will manage a large team and ensure exceptional service delivery.

The ideal candidate should have strong operational and people management experience and be comfortable in a fast-paced hospitality environment. Proven experience in large hotel operations and knowledge of industrial relations is essential for this role.

Qualifications

• Proven experience managing housekeeping operations within a large hotel environment.
• Strong people management and leadership skills.
• Solid Industrial Relations knowledge and experience.
• Hands-on management style with a visible operational presence.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage the day-to-day housekeeping and back-of-house operations.
• Work closely with the client's Executive Housekeeper.
• Lead, motivate and develop a large housekeeping team.
• Ensure staffing levels are managed effectively.
• Maintain high housekeeping standards.

Skills

Operational management

People management

Industrial relations

Communication

Problem-solving

Hospitality management

Tools

Opera PMS

Electronic rostering systems

Job description

We are seeking an experienced, hands‑on Housekeeping Contract Manager to oversee housekeeping and back‑of‑house operations at a busy hotel with more than 350 rooms in the CBD.

This is an excellent opportunity for a dynamic leader with strong operational, people management and industrial relations experience who thrives in a fast-paced hospitality environment.

Key Responsibilities

• Manage the day‑to‑day housekeeping and back‑of‑house operations to ensure exceptional service delivery.

• Work closely with the client's Executive Housekeeper to ensure the smooth and efficient running of the housekeeping department.

• Report directly to Operations Manager while maintaining a collaborative relationship with the client.

• Lead, motivate and develop a large housekeeping team.

• Manage employee relations matters, including discipline, performance management and adherence to labour legislation.

• Ensure staffing levels are effectively managed through electronic rostering systems.

• Monitor productivity, quality standards and operational efficiencies.

• Maintain high housekeeping standards in line with hotel and client expectations.

• Be actively involved on the operational floor, providing visible leadership and hands‑on support where required.

Minimum Requirements

• Proven experience managing housekeeping operations within a large hotel environment

• Strong people management and leadership skills.

• Solid Industrial Relations (IR) knowledge and experience.

• Hands‑on management style with a visible operational presence.

• Experience using Opera PMS or similar hotel management systems.

• Experience with electronic rostering systems.

• Excellent communication and interpersonal skills.

• Professional, well‑presented and customer‑focused.

• Afrikaans language skills will be advantageous.

Preferred Profile

• Experience managing large teams in a hospitality environment.

• Strong organisational and problem‑solving skills.

• Employment Equity candidates are encouraged to apply.

If you have the experience, leadership ability and operational expertise to manage housekeeping services in a high‑volume hotel environment, we would like to hear from you.